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We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

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Covered Bonds

Information concerning the programme is published in accordance with the Bank of England's Transparency Regulations. These regulations were set out in their Market Notice 'Detailed eligibility requirements for residential mortgage backed securities and covered bonds backed by residential mortgages' dated 30 November 2010. The timing of publication of further disclosures will be as referenced in the Market Notice.

By downloading any of the documents below, you are agreeing to all of the Terms and Conditions relating to its use.

Programme documents

To request access to Programme documents please follow this link - Subscription website.

European Covered Bond Label 2020
European Covered Bond Label 2019
Harmonised Transparency Templates 2019
Harmonised Transparency Templates 2018

To view any of the above documents, you need to have Adobe Reader installed on your computer. You can download this free of charge at Adobe's website .

Loan Level Data 

To request access to Loan Level Data please follow this link - Subscription website .

Financial Conduct Authority Regulated Covered Bonds Register 

To access the Financial Conduct Authority Regulated Covered Bonds Register please follow this link - FCA RCB Register .