Our Privacy Notice
At Coventry Building Society Group, we take your privacy seriously.
This mini Privacy Notice gives you a brief overview of how we manage your data. This includes what personal information we’ll hold, where we get it from, why we need it, who we share it with, how long we keep it for and what your data protection rights are.
If you’d prefer to view our Full Privacy Notice, click on the button below.
What personal information do we hold?
Where do we get your personal information from?
Most of the information we hold will come directly from you or as a result of your interactions with us.
In some instances, we may collect some information from third parties such as credit reference agencies, fraud prevention agencies or your employer (if you’re applying for a mortgage with us).
Why do we need your personal information?
To set up and run accounts and services for you, we need specific details.
If you don’t give us the information we need, or if you don’t allow us to ‘process’ your information, we can’t open an account or set up a service for you.
The main reasons we need your information is so we can:
- Open and operate accounts and services for you
- Communicate with you about the accounts and services you have with us
- Detect and prevent fraud
- Fulfil our legal and regulatory obligations.
Who do we share your information with?
Sometimes we may need to share your information with other people or businesses. We’ll only do this where there is a lawful reason to do so and where it’s in line with our full Privacy Notice. We’ll also make sure they look after it just like we would.
We may share information for tax reporting services, for fraud detection and prevention or with suppliers who process information on behalf of the Society.
What are the data protection rights?
These rights are:
- The right to be informed about the processing of your personal information (our Privacy Notices)
- The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
- The right to object to the processing of your personal information
- The right to restrict processing of your personal information
- The right to erasure (also called the right to be forgotten)
- The right of access to your personal information and to obtain information about how we process it
- The right to move, copy or transfer your personal information (the right to portability)
- Rights related to automated decision making, including profiling, which has a legal effect on or significantly affects you.
You can make a request in relation to your rights at any time. However, some of these rights are only available in specific circumstances and sometimes we won’t be able to complete your request because of another obligation or exemption.
How long do we keep your information?
More information
There’s lots more information in our full Privacy Notice.
We try our best to do what’s right for you. If you’re not happy with something we’re doing, please tell us so we can fix it.
If you’re still not happy you can speak to the Information Commissioner’s Office (ICO). They make sure we follow rules to protect your information. Visit their website to learn more.
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on 0800 121 8899
- Mon-Fri 8am-7pm
- Saturday 9am-2pm
- Sunday & Bank holidays Closed
Yesterday, people waited on average
17 seconds for savings enquiries
17 seconds for mortgage enquiries
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on
0800 121 8899
Saturday
Sunday
9am - 2pm
Closed
Closed
Yesterday, people waited on average
24 seconds for savings enquiries
49 seconds for mortgage enquiries
