Service availability
Sometimes we need to carry out routine maintenance and make improvements to our services. We’ll always try to minimise disruption as much as possible.
Planned updates to our services
Below you can find details of any planned website maintenance activity
Online Services, Savings Account opening and Mortgage Product Transfer will be unavailable between 3pm and 8pm Saturday 23rd November and 9am and 4pm Sunday 24th November for essential maintenance.
Planned updates to our services
Below you can find details of any planned website maintenance activity
Our Online Services, app and opening a savings account services will be unavailable from 10pm Thursday 21st March whilst we carry out routine maintenance. We apologise for any inconvenience this may cause.
Our commitment
Our goal is to make sure your money is always safe, secure and managed in the best possible way. Whenever we have important improvements to make, we’ll try to minimise disruption by:
- taking services offline at off-peak times, like weekends or in the early hours
- letting you know in advance, so you can be prepared.
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on 0800 121 8899
- Mon-Fri 8am-7pm
- Saturday 9am-2pm
- Sunday & Bank holidays Closed
Yesterday, people waited on average
17 seconds for savings enquiries
17 seconds for mortgage enquiries
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on
0800 121 8899
Saturday
Sunday
9am - 2pm
Closed
Closed
Closed
8am - 2pm
Yesterday, people waited on average
41 seconds for savings enquiries
28 seconds for mortgage enquiries
