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With sustainability at the heart of everything we do, we're in it for the long run

From our communities to the environment, we believe in creating long-term value for members and colleagues.

Our commitment

In 2020, we became signatories of the UN Global Compact, the UNEP Principles for Responsible Banking, and identified four of the 17 UN Sustainable Development Goals to prioritise.

Goal 4

Goal 4


Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all.

Goal 8

Goal 8


Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all.

Goal 11

Goal 11


Make cities and human settlements inclusive, safe, resilient and sustainable.

Goal 13

Goal 13


Take urgent action to combat climate change and its impacts.

Our ambitions and goals

Our strategy focuses on People, Planet and Prosperity to respond to the needs of all stakeholders, wider society and address the challenge of climate change.


Equality of opportunity for our colleagues, customers and communities.


  • Increasing the diversity of our teams to be more representative of the city and communities we serve.
  • Supporting young people and adults with financial education and employability skills. 
  • Reducing social isolation and loneliness in our communities. 


Creating sustainable employment and economic growth. 


  • Providing more school leaver and graduate opportunities in our branches and offices. 
  • Helping people save safely for their future and invest in residential property. 
  • Supporting first time buyers and those who want to buy their own homes.


Reducing the energy and resource use of our business and lending.


  • Reducing the energy we use to power our branches, offices and technology. 
  • Reducing our use of resources, particularly paper, by providing digital alternatives.
  • Helping our customers reduce the energy used by their homes.


ESG matters

Gender equality

Race at Work Charter

Environment policy