Sustainability
With sustainability at the heart of everything we do, we're in it for the long run
From our communities to the environment, we believe in creating long-term value for members and customers.
In 2025, we welcomed The Co-operative Bank into the family, extending our propositions into the personal current account and business banking markets. Between us, we have over 100 branches, more than 4 million members and customers and over 300 years of combined experience.
Our commitment
The Group is committed to supporting the United Nations Sustainable Development Goals (UN SDGs), UN Global Compact and UN Principles for Responsible Banking and the B Corp Impact Area Pillars by integrating sustainability into the products we offer, the way we operate our business, and the contribution we make to broader society.
Through 2025, we reviewed our strategy, reflecting the activities of the enlarged Group and building on the heritage of both organisations. This refreshed Group strategy has been developed to shape an exciting future for the combined organisation with the ambition to offer something meaningfully different to families, businesses and individuals across the country. We review our strategic plan each year to ensure it continues to meet the evolving expectations of our members, customers and other stakeholders and the changes to the markets in which we operate.
More information on our strategy and 2025 business performance can be found in our Sustainability Report 2025.
Our 2025 Group highlights
Environmental
Planted a tree for every colleague
6,000 trees in our local communities
Planted a tree for every colleague
6,000 trees in our local communities
reduction in Group emissions for Scope 1 and 2 (compared to 2021)
reduction in Group emissions for Scope 1 and 2 (compared to 2021)
Aligned
Our Group Net Zero Strategy to 2050
Our Group remains carbon neutral for our own operations
Overall score for the Society 'B'
Social
Great Places to Work Trust index score2
hours of colleague volunteering
people positively impacted by our community programmes
invested in our communities
112 apprentices
recruited by the Group
Governance
B Corp certified
Coventry Building Society continue to evidence its commitment to B Corp's philosphy through continous improvement
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Continue to use best practice standards
AA at Coventry Building Society
AAA at Co-operative bank
2 A measure including a trust-based people first workplace based on positive responses to the annual Great Places to Work survey.
Our Sustainability Strategy
Environmental
Ethical and sustainable lending
Net Zero planning
Social
Supporting vulnerable customers
Access to housing
Governance
Cyber and data security
Principles for Responsible Banking Report 2024
Sustainability Report
Our progress on gender and ethnicity inclusion
Race at Work Charter
