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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

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Changes to online security

In the next few weeks we're introducing a new way to log in and use your account that is easier and safer than ever before.  What do I need to do?

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Coventry Building Society
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Important coronavirus updates

Our coronavirus support page has all the latest information about how the virus outbreak is affecting our services. We’ll help you manage your money online, or our Customer Service Centres and branches are open if you need more support.  

Mortgage payment holidays - update 02.06.2020

Following the announcement from the FCA supporting customers affected by Coronavirus we’re working on how best we can help you.

If you’ve already taken a mortgage payment holiday we’ll write to you before it ends with next steps, your options and further support we can offer you. Please wait until you receive this before applying for a mortgage payment holiday extension. 

We’ll update our website with useful information and FAQs shortly.

*AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and added each year.

^Interest on ISAs is paid tax-free, that is without tax deducted. ISAs are a savings scheme initiated by the Government and are subject to change by them. For example the favourable tax treatment may not be maintained. You must be 16 or over and a resident in the UK to open a cash ISA.

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Your savings are protected

Your eligible deposits with Coventry Building Society are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered.

For joint accounts eligible deposits are protected up to £170,000.

For further information view the FSCS protect PDF (3.7MB) or visit

Get ready. We’re making your account even safer.

In the next few weeks we're introducing a new way to log in and use your account that is easier and safer than ever before. 


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