We are Coventry Building Society. The Group is:

• Coventry Building Society (CBS)
• Godiva Mortgages Limited
• ITL Mortgages Limited

When we use the terms, we, us, our and the Group in this Notice, we mean Coventry Building Society Group (CBS Group).

We collect, use and share information about you so that we can provide you with a savings or mortgage account and related services.

This App Privacy Notice explains how we collect, use and share your data when you use our app, including information about the device that the app is installed on, for example, your mobile phone or tablet.

You can find full information in our main privacy notice.

This app is provided by Coventry Building Society and all products and services accessed via this app are provided by us, our group companies or selected partners.

For further information on anything related to this App Privacy Notice, to exercise any of your data protection rights (which are detailed in our main privacy notice), or to contact our Data Protection Officer (DPO), you can contact us at data.protection@thecoventry.co.uk or FREEPOST CBS CUSTOMER SERVICES.

We use a range of measures to keep your data safe and secure, which may include encryption and other forms of security. We require our staff and any third parties who carry out any work on our behalf to comply with appropriate standards and regulations. This includes obligations to protect all information and apply appropriate measures for the use and transfer of data. 

We may share your data with other entities in the CBS Group. This also includes any sub-contractors, agents or service providers who work for any CBS entity (including their employees, sub-contractors, service providers, directors and officers) so we can  provide you with products or services that you ask for (such as savings accounts and payments).

While we hold your data, we’ll keep it safe and secure. And we’ll regularly review the rules around how long we keep it for. Holding your data allows us to comply with our legal and regulatory duties. We also use it for legitimate purposes, such as managing your account and dealing with any complaints, disputes or concerns that may arise.

We may also use your data to detect or prevent fraud and financial crime, or answer requests from our regulators etc. When we no longer need your data, we’ll destroy it or anonymise it, safely and securely, in line with our rules on how long we keep your data for.