Christmas and New Year - Customer Service Centre
Friday 23 December, 8am - 7pm
Christmas Eve, 9am - 12.30pm
Christmas Day , Boxing Day , Tuesday 27 December, Closed
Wednesday 28 December to Friday 30 December, 8am - 7pm
Saturday 31 December, 9am - 2pm
New Years Eve, New Years Day, Closed
Contact us
Whatever you need, we have lots of ways to have secure conversations with trained team members.
Worried about fraud?
If you think someone else may know your Security Deatils, or if your cash card or passbook has been lost or stolen, please call us straight away on 0800 121 8899.
Worried about fraud?
If you think someone else may know your Security Details, or if your cash card or passbook has been lost or stolen, please call us straight away on 0800 121 8899.
Via our app
Our app has a secure live chat. Here, you can safely chat about your savings account with one of our friendly, trained advisors.
Download our app and log in to access.
Available Monday to Friday, 9am-5pm.
Online
Send us a secure message
You can log in to Online Services and send us a message. One of our trained colleagues will get back to you within 48 hours.
Live chat on our website
For general help, you can use live chat on the website to talk to one of our trained agents. To start a chat, open the live chat icon at the bottom‑right of the website.
Available Monday to Friday, 9am-5pm.
Available Monday to Friday, 9am-5pm.
By phone
Free to call from mobiles and landlines
0800 121 8899
We’re open:
Monday to Friday, 8am-7pm
Saturday, 9am-2pm
Closed bank holidays
Call from overseas can be made to:
+44 2476 555 255
0800 121 8899
We’re open:
Monday to Friday, 8am-7pm
Saturday, 9am-2pm
Closed bank holidays
Call from overseas can be made to:
+44 2476 555 255
Alternative ways to speak to us
If you need extra assistance, we offer a range of accessibility support. Visit our Accessibility page to find out more.
We've partnered with Relay UK to help deaf, hard-of-hearing and speech-impaired people contact us by phone. The service is provided through their app or by text.
To use Relay UK when you call us, dial 18001 and then follow with our phone number 0800 121 8899.
To use Relay UK when you call us, dial 18001 and then follow with our phone number 0800 121 8899.
You can now speak to us with a sign language interpreter using InterpretersLive! (BSL). Find out more and connect to an advisor.
Alternative ways to speak to us
If you need extra assistance, we offer a range of accessibility support. Visit our Accessibility page to find out more.
We've partnered with Relay UK to help deaf, hard-of-hearing and speech-impaired people contact us by phone. The service is provided through their app or by text.
To use Relay UK when you call us, dial 18001 and then follow with our phone number 0800 121 8899.
To use Relay UK when you call us, dial 18001 and then follow with our phone number 0800 121 8899.
You can now speak to us with a sign language interpreter using InterpretersLive! (BSL). Find out more and connect to an advisor.
Other ways to contact us
Visit a branch
Our branches are open and welcome everyone, no need to book an appointment. Find your nearest branch via out branch finder page.
Email
You can email us on: support@thecoventry.co.uk
Because we can't be sure it's you, we advise not to email us about anything personal. However, we welcome any general queries and questions.
If we're contacting you
We may occasionally contact you by text (SMS) with important information. Messages may come from different mobile numbers, short codes or a sender ID. We currently send SMS messages from:
07441447221
Coventry BS
If you’re ever unsure whether a message is from Coventry Building Society, please call 0800 121 8899 to check.
If we're contacting you
We may occasionally contact you by text (SMS) with important information. Messages may come from different mobile numbers, short codes or a sender ID. We currently send SMS messages from:
07441447221
Coventry BS
If you’re ever unsure whether a message is from Coventry Building Society, please call 0800 121 8899 to check.
Contact us for something specific
Financial difficulties
We offer a range of support options and will work with you in a way that feels safe and suitable for your needs. Find out more on our designated page.
Registering a bereavement
When someone dies, there's lots to do at such a difficult time. If they had a Coventry Building Society account that you're dealing with, we'll do our best to make things as easy as we can for you.
Making a complaint
If you'd like to make a complaint, you can do this online, over the phone, in branch or by post. We take all complaints seriously and work hard to resolve them as quickly as possible.
Power of attorney
If you need help or advice on how to set up or register a power of attorney, you can find more information on our power of attorney page.
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on 0800 121 8899
Lines open
- Mon-Fri 8am-7pm
- Saturday 9am-2pm
- Sunday & Bank holidays Closed
Yesterday, people waited on average
17 seconds for savings enquiries
17 seconds for mortgage enquiries
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on
0800 121 8899
Monday - Friday
Saturday
Sunday
Saturday
Sunday
Bank holidays
8am - 7pm
9am - 2pm
Closed
Closed
9am - 2pm
Closed
Closed
On Saturday, people waited on average
4 minutes and 5 seconds for savings enquiries
3 minutes and 28 seconds for mortgage enquiries
