Ways to register a bereavement
We know it’s a difficult time when you lose a loved one, so we'll do our best to make this process as easy as we can for you.
Let us know online
You can use our online form straight away to let us know that someone has died.
You'll need to confirm:
- a few details about you
- some details about the person who has died, including their date of birth, date of death and address
- some basic account details if you have them
When you've completed the form, we'll update our records. If you’re formally dealing with their estate we’ll write to you and let you know what happens next.
Other ways to notify us
If you'd prefer to speak to us, call our specialist bereavement team on 0800 587 4565. We’re open Monday to Friday 8am-7pm and Saturday 9am-2pm (closed bank holidays). Or visit a branch.
You can also notify us by post using this address:
PO Box 600
Call us on 0800 121 8899
- Mon-Fri 8am-7pm
- Saturday 9am-2pm
- Sunday & Bank holidays Closed
Yesterday, people waited on average
17 seconds for savings enquiries
17 seconds for mortgage enquiries