British Sign Language
About InterpretersLive!
InterpretersLive! is a free online service you can use during our opening hours to talk to us about:
- Saving accounts
- Mortgages
- Your balance
- A bereavement
It's available Monday to Friday 9am-7pm and Saturday 9am-2pm.
How it works
When you click the button to connect with a qualified BSL interpreter, you'll be taken to the InterpretersLive! website. You'll be connected to a trained interpreter from there.
The interpreter will call us on the right number for the department you choose at the start of the call. They'll relay the conversation between you and us, so everything flows smoothly.
Once connected, the interpreter will:
- Introduce themselves and let us know they're calling through InterpretersLive!
- Follow a strict code of conduct, including confidentiality. That means we'll verify your details and talk about your account just as we would if you were speaking to us directly.
Connect via your browser now
Once you click this button, we'll take you to a landing page which will connect you with an intepreter. There's no need to call us at the same time - they'll connect you to us.
Connect via the app
To get started, download the InterpretersLive! app.
Once you have this, you'll find Coventry Building Society in their directory.
We're trained by Communication Access UK
Communication Access UK is an initiative led by the Royal College of Speech and Language Therapists. It was developed in partnership by charities and organisations that share a vision to improve the lives of people who have difficulty communicating.
Being part of this initiative means our branch and telephone teams have been trained:
To better support people who find it hard to communicate
With practical tools to support a range of communication challenges.
To better support people who find it hard to communicate
With practical tools to support a range of communication challenges.
You can ask us for help at any time
If you'd like extra support, on a short or long term basis - for any reason - there are lots of ways we can help.
You can let us know by:
- Visiting us in branch – check our opening times here
- Calling us on 0800 121 8899
- Writing to us at Oakfield House, PO Box 600, Binley, Coventry CV3 9YR.
As well as providing support with communication or physical difficulties, we can also help if there's been a change in your personal circumstances that’s affecting your wellbeing.
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on 0800 121 8899
Lines open
- Mon-Fri 8am-7pm
- Saturday 9am-2pm
- Sunday & Bank holidays Closed
Yesterday, people waited on average
17 seconds for savings enquiries
17 seconds for mortgage enquiries
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on
0800 121 8899
Monday - Friday
Saturday
Sunday
Saturday
Sunday
Bank holidays
8am - 7pm
9am - 2pm
closed
closed
9am - 2pm
closed
closed
8am - 2pm
closed
8am - 4pm
closed
closed
8am - 4pm
closed
On Saturday, people waited on average
21 seconds for savings enquiries
31 seconds for mortgage enquiries
