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Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


Registering for Online Services

How to register for Online Services

What you'll need to register
If you want to register for Online Services, you must be 16 or over and have an address in the UK which is the main address we hold for you. 
 

To register, you’ll need:

  • Your account number 
  • Your Telephone Password 
  • Your email address 
  • An up-to-date phone number already held with us
  • To be able to receive an automated call on that number to confirm it’s you.

Register now

Help with registering

Your account number is eight or nine digits long. You'll find this on a statement or on your cash card (if you have one).

If you can't find your account number, call our Customer Service Centre on 0800 121 8899 with your Telephone Security Details handy or visit your nearest branch and once we've confirmed it's you we'll let you know what it is. 

How to reset your Telephone Password

If you can’t remember your Telephone Password or need to set one up for the first time:

If you're not sure your contact details are up to date

You'll need to receive an automated call when you log in and use your account so we can confirm it's you. 

If we don't have a home and/or mobile number for you, you won't be able to manage your account online. 

To check that your contact details are correct, call us on 0800 121 8899 and have your Telephone Security Details handy or visit your nearest branch.

Using Online Services if you live abroad

If you live overseas and you've already registered for Online Services, you can still manage your accounts online as long as you have a up to date telephone number to receive the automated call on.

If you have an overseas address, you won't be able to register for Online Services. You can call us on +44 2476 555 255 to manage your accounts by phone.  Just make sure you have your Telephone Security Details to hand or visit your nearest branch

Automated call

About the automated call

At Coventry Building Society, we’re always doing our best to keep you safe online. So in line with new regulations, we’ve introduced a new way to log in and use your account that’s easier and safer than ever before. 

You’ll need to receive an automated call when you log in and use your account, so we can confirm it’s you. If we don’t have a home and/or mobile number for you, you won’t be able to manage your account online.

When you're ready to receive the call (you can do this 24/7), it won't take long and it won't be a real person.

You won’t need to be able to hear the automated call. Wait 20 seconds from answering the call, then key or say the code you see on your Online Services screen into your phone. You won't be asked to do anything else.

These changes are all part of our commitment to putting our members and security first.

If you didn’t receive the call

You may not have received the automated call because:

  • You asked us to call you on your mobile, but you don’t have a signal. You'll need to answer the call so try again when you have a signal or select your home number instead. 
  • You asked us to call you on a number you didn’t intend to, for example, your home number rather than your mobile. Choose the correct number and make your request again.
  • The number we hold for you is out of date. To check that we have the right contact details for you, call us on 0800 121 8899 and have your Telephone Security Details handy or visit your nearest branch.
Using a Call Minder or Guardian
If the automated call is blocked by your service, check your 'blocked' settings. You may need to add this number - 024 7601 6451  - to the list of numbers that should always be allowed, or to your Call Guardian white list.
If you don't have a phone or access to a phone
You won’t be able to use Online Services if you don’t have a phone, as you won't be able to receive the automated call to confirm it's you. You’ll have to provide a phone number to register for Online Services, and you’ll need to be able to access that phone when you’re logging in. It can be your home landline – it doesn’t have to be a mobile.
The number of the automated call

The automated call number is 02476 016 451. It's the only number we'll ever use to confirm it's you when you log in and use your account. We'll only ever ask you to key or say the code you see on your Online Services screen into your phone.

If you have a call guardian or call minder service (e.g. Sky Shield), save it to your phone’s contacts so that the call won’t be blocked and you recognise that it’s us calling.

This number doesn’t accept incoming calls and you won’t be able to call it back. If you need to talk to us, call us on 0800 121 8899 and have your Telephone Security Details handy or visit your nearest branch.

Security and fraud concerns

If you see a transaction you don’t recognise
If you think you've been the victim of fraud, or someone has access to any of your Security Details, call us straight away on 0800 121 8899 . Go to our fraud and security section for information on how to recognise common scams.
If you think you’ve sent a payment to the wrong person
Call us straight away on 0800 121 8899

Accessibility

Using Online Services if you have a hearing impairment

If you have a hearing impairment, you can still log in and use Online Services – we’ll show you what you need to do on screen. There will be an automated call but you won’t need to be able to hear it.

Wait 20 seconds from answering the call, then key or say the code you see on your Online Services screen into your phone.

If you have any accessibility concerns

The changes we’ve made are in line with new regulations designed to make banking online even more secure. The only way you’ll be able to log in and use Online Services is by receiving an automated call.

If you can’t receive an automated call for any reason, or you have any other concerns about how to log in and use Online Services, you can email us on support@thecoventry.co.uk, call us on 0800 121 8899 or visit your nearest branch.

You can still use Telephone Services to manage your account. Just call us on 0800 121 8899 and have your Telephone Security Details to hand.