Closing your account

Closing your account online

Depending on the terms and conditions of your account, you may be able to close it online.

When logged into Online Services you’ll find the option to close your account under ‘Payments’ or ‘Account details’. If you aren’t able to close your account online, you’ll see a message telling you.

If that’s the case and you’d like to close your account, call us on 0800 121 8899. We’ll be happy to help.

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

Help

Call us on 0800 121 8899

Lines open

Mon-Fri 8am-7pm
Saturday 9am-2pm
Sunday & Bank holidays Closed

Yesterday, people waited on average

17 seconds for savings enquiries
17 seconds for mortgage enquiries

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

Help

Get in touch

Call us on

0800 121 8899

Monday - Friday
Saturday
Sunday

Bank holidays

8am - 7pm
9am - 2pm
Closed
Closed

Christmas and New Year -

Contact Centre

24 December

25 December - 26 December

31 December

01 January

8am - 2pm
Closed
8am - 2pm

Closed

Branch and agency times may vary over Christmas.

Yesterday, people waited on average

7 seconds for savings enquiries

13 seconds for mortgage enquiries

Closing your account