Depending on the type of account you have, you can make a one-off payment to:
Your Named Account (also known as your Nominated Account). You can check your Named Account information in ‘My details’
A company or person’s bank or building society account
Another Coventry account.
You can’t make a payment to an overseas account from your Coventry account.
To make a payment
Before you make a payment, make sure you have enough money in your account at the time of payment. If a payment is future dated, you’ll need enough money in the account on the date the payment is due to leave.
To make a payment, choose the account you’d like to pay from and go to ‘Payments’. When you select ‘Make a payment’, you can choose to pay an existing payee or set up a new one.
Once you’ve set up a payee, their details will stay in your ‘Payees’ list so that you can easily make a payment to them again in the future.
Before you make the payment, we’ll need to confirm it’s you.
Payments to another Coventry account will arrive immediately.
One-off payments to another bank or building society will leave your account the day after you set up the payment and should arrive in your payee’s account by the close of business that day – unless that date is a non-working day, in which case it will arrive on the next working day.
The time it takes to arrive and clear in that account is subject to the usual processing times of the bank or building society receiving the payment.
Future dated payments will leave your account and arrive in the payee’s account on the date you requested unless that date is a non-working day, in which case it will arrive on the next working day.
If you’re making a payment into your Coventry Building Society account from another bank or building society, you might see an alert telling you that your payment details can’t be automatically checked.
There’s a new service called Confirmation of Payee (CoP) that banks can use to confirm that the name you’ve entered when you’re making a payment matches the sort code and account number. It’s an account name-checking service that helps to make sure payments aren’t sent to the wrong bank or building society account.
As we’re not part of this service, it means that you might get alerts about not being able to automatically check the payment details when you make a payment.
Don’t worry though – you can still go ahead with the payment as usual and it’s still secure. We always recommend that you check very carefully to make sure you have the right payment details. We use 9-digit account numbers for our savings accounts – simply quote the last eight digits when you’re making a payment into your account.
A pending payment is one that you’ve set up but hasn’t left your account yet. For example, it might be a regular payment that goes out every week or month, or you might set up a payment to leave your account on a future date.
A standing order is a set amount of money that you send regularly to another account. You set it up and manage it yourself.
A Direct Debit is a regular payment that’s requested and set up by the person or organisation you’re paying. The amount can vary from payment to payment, for example, if you’re paying your mobile phone bill each month. But you should always know how much will be taken because you’ll receive a bill, or be given notice that the amount is due to change.
You’re covered by the Direct Debit Guarantee if anything goes wrong.
You can view all of your payees in the ‘Payees’ section of each account. Once you’ve set up a payee, their details will stay in your payees list so that you can easily make a payment to them again in the future.
48 seconds for savings enquiries
1 minute and 54 seconds for mortgage enquiries
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