Maintenance update


We’re giving our system a bit of a check up from 11pm on Sat 8 May until 8am on Sun 9 May. While we do that, our Online Services, password set-up service and savings account opening won't be available.

Telephone Password set up

To set up your new telephone password, please enter your unique eight digit temporary password from the letter you received.
  
The temporary password is case sensitive so you need to enter it exactly as it's printed on your letter.
Enter your unique eight digit temporary password from the letter you've received in the post


Need some help?

 

If you’re having difficulty setting up your Telephone Password, call our Customer Service Centre on 0800 121 8899.
We're open Monday to Friday 8am-7pm and Saturday 9am-2pm (closed on bank holidays).