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MoneyManager account for EU residents

Below you’ll find a link to all the information you’ll need to help you decide if our MoneyManager account is right for you. MoneyManager is a straightforward account that’s been designed to help you manage your everyday money.

MoneyManager information pack (PDF 5.09MB)

If there’s something you don’t understand you might find the answer you’re looking for in the information below. If you’re still not sure about anything, please call us on +44 2476 555255 if you’re phoning from abroad, or 0800 121 8899 if you’re in the UK – our staff will be happy to help.

I live in the EU, can I apply for a MoneyManager account?

Yes, you can if you live in a country that's part of the European Union (EU).

How do I apply?

Download the application pack and print off the documents. Alternatively, you can call us on +44 2476 555255 if you’re phoning from abroad, or 0800 121 8899 if you’re in the UK and ask us to post you an application pack.

Please read through everything carefully so you can decide if our MoneyManager account is right for you. You can choose between a statement-based account and a passbook account. All applications and communications with Coventry Building Society will be in English.

You’ll need to complete the application form and then bring it in person to one of our UK branches/agencies, together with two forms of original identification (ID). Within the application pack you’ll find a list of our branches/agencies and a list of suitable ID.

The application pack contains

  • Application form
  • Specific Terms for MoneyManager
  • General Investment Terms and Conditions
  • Charitable Assignment Scheme
  • ‘Where to find us’ information
  • ID checklist
  • At a glance leaflet
  • Welcome to your MoneyManager account leaflet
  • Financial Services Compensation Scheme leaflet
  • ‘What happens now?’ leaflet

Do I need to make an appointment at a branch/agency?

It’s probably worth arranging a meeting at a branch/agency in advance of your visit to the UK. We can go through everything with you, explain how the account works and answer any questions you may have.

What if I can't get to the UK?

If you can't get to the UK then unfortunately you won't be able to open a MoneyManager account.

Why do I need to bring original ID with me?

So that we can open your new account, and in line with UK financial guidelines, you’ll need to bring your completed application form and two original forms of ID into any UK branch/agency in person. You can’t post them to us. The application pack includes a list of suitable ID. If it’s a joint account, both applicants will need to visit a UK branch/agency with their original ID.  We’ll photocopy your ID and then send everything to our Head Office in Coventry where your application will be processed.

How do I manage my account?

Provided you’re aged 16 or over, you can choose to manage your account online or by phone; you can also contact us by post, or visit any UK branch/agency.

We’ll provide you with your own personal security details so operating your account online and by phone is very safe and it’s easy to do. If you already have security details set up for another account with us, you don’t need new details; you can use the same Password, Grid Card, Telephone PIN and if you use Online Services, the same Web ID.

The Welcome leaflet which you can find in the application pack explains how to pay money in and also make withdrawals.

Do I have to pay money in pounds  sterling?

Yes, if you’re paying in by cheque or cash. If you set up an electronic transfer from another UK bank or building society, the transfer will also be in pounds sterling.

However, if you want to pay in money in a foreign currency, you’ll need to set up an electronic transfer from a foreign bank account. We’ll then convert the amount of the transaction into pounds sterling on the date we add it to your account, at the wholesale rate of exchange applied by HSBC.

Will my withdrawals be in pounds sterling or foreign currency?

That depends on how and where you make your withdrawal. Any money you withdraw from your MoneyManager by cheque or cash, or transfer to a UK bank/building society will be in pounds sterling. However, if you use your cash card, the money you withdraw will be in local currency. For cash withdrawals outside of the UK, we charge 2% of the value of the transaction in pounds sterling. For example, if the amount you withdraw, after conversion, comes to £50, we’ll charge you £1 (2% of £50).

Do I automatically receive a cash card?

If you decide to have a statement-based MoneyManager, you’ll automatically receive a cash card. If you choose the passbook version, you’ll need to request a cash card and you can do this on the application form. Alternatively, you can contact us at a later date to request one.

We’ll send a cash card and PIN (Personal Identification Number) to each account holder. For security, the cards and PINs will be sent in separate envelopes to your home address. You’ll need your cash card and PIN to make withdrawals from any cash machine which displays the Visa, LINK or PLUS symbols.

If you’re in the UK we won’t charge you to take money out at a Coventry Building Society cash machine. Other organisations may charge you for using their machines. For cash withdrawals outside of the UK, we charge 2% of the value of the transaction in pounds sterling. For example, if the amount you withdraw, after conversion, comes to £50, we’ll charge you £1 (2% of £50).

When is interest paid?   

Interest is paid annually at the end of 31 March and it’s paid into your MoneyManager account. Your interest is available for you to withdraw once it’s been added, from 1 April onwards.

Checking your transactions and account balance

If you have a cash card we’ll post you a statement every quarter which lists all your transactions. If you have a passbook this is your record of all your transactions; we won’t automatically post you a statement unless you use your cash card, if you have one.

If you don’t need paper statements, and you have Online Services, you can choose to go paperless and view your account balance and any transactions online.

Other ways to check your account:

Call us
If you’re registered for Telephone Services you can call us on +44 2476 555255 if you’re phoning from abroad, or 0800 121 8899 if you’re in the UK and we’ll confirm your account balance and any transactions.

Log into Online Services
If you’re registered for Online Services you can see your transactions for at least 24 months, and also print off statements.

In the UK
Call into any branch/agency and you can ask for your balance, request a statement, and if you have a passbook, we’ll update it for you. And at any of our own cash machines, you can use your cash card to print a mini-statement.