If you'd prefer to speak to one of our specialists, please visit any branch. It’s best to call us beforehand to set up an appointment and make sure you come prepared with your identification documents (see below).
We carry out an electronic ID check first and we may also need to see proof of your name and address to confirm who you are. This is so that we can protect against identity fraud and comply with anti-money laundering regulations.
If we can identify you electronically, we might be able to open your account straight away. If we can't, there’s a short delay while we check everything out and set up your account. You might need to post us your application form and relevant ID.
If you apply online, we’ll email you to confirm when your account is open. We’ll write to you to let you know your account number and sort code - or you can log in to Online Services.
If you’re worried because you’ve not heard from us, call us on 0800 121 8899.
With many of our accounts, you can close them at any time.
If your account has restrictions - for example, a notice period or a charge if you close it early - you may close it within 14 days of us opening it without notice or charge. If you've opened an ISA, you have 14 days after you've made your first deposit.
To let us know that you want to close your account:
Online - if you’re registered for Online Services, you may be able to close the account yourself online. If your account allows this, go to Online Services and you’ll see the option to ‘Close account’.
Call us on 0800 121 8899
Write to us using the Freepost address in the ‘By post’ section above.
From 1 January 2021, we're not able to service accounts for some customers who are outside the UK.
This means we might not open an account in the first place if you live outside the UK. If where you live changes, we may need to ask you to close the account or do it for you.
You need to tell us you’re moving or have moved abroad - call us on 0800 121 8899 (from abroad: +44 24 7655 5255) or write to us at:
Coventry Building Society
Economic House, High Street
Coventry, CV1 5QN
We’ll ask you to tell us your Tax Identification Number (TIN) for any countries where you’re tax resident, or if you’re a US citizen. This is an important part of the information we need to give HM Revenue & Customs (HMRC) in line with international tax law.
For some of our accounts, we ask you to set up a ‘Named Bank Account’.
This is a UK-based account in your name, which will be the main destination for any withdrawals you make or interest you earn if you've chosen to have this paid to your named account.
If you need to set one up — or if you already have one and want to change it — you can do so at any time. Just call us on 0800 121 8899 (with your Telephone Security Details to hand) or come into a branch.
18 seconds for savings enquiries
20 seconds for mortgage enquiries
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