Identification

What we need

If we ask for documents to prove your name and address, this is to protect you from identity fraud and also allows us to comply with money laundering regulations. We'll usually need to see your identification (ID) before we can open an account for you or update your details. If you're applying for a joint account, all account holders need to provide ID.

If we ask you for ID, we'll need to see:

  • One item from Group A, to confirm who you are
  • One item from Group B, to confirm your name and address

See below for the different types of identification we accept.

Documents can be used either to confirm who you are, or your name and address, but not both. For example, if you use your driving licence to confirm who you are, you can't also use it to confirm your name and address.

  • At a branch: If you come into a branch to complete the application, we need to see the original identity documents.
  • By post: If you apply by post, we only accept certified copies where specified, as the Society cannot be held responsible if the originals are lost in the post.
  •  By email: You can send your ID in by email to savingsdocs@thecoventry.co.uk. Please add your application number into the subject line. We will need a full, clear photo of your ID and a clear photo of yourself holding your original photo-ID (Passport and/or Driving Licence). You can’t send in ID by email to open an Intro or Junior Cash ISA for a child.

Group A

To confirm who you are Branch | Post                Email
Passport (UK or foreign) – current, valid and full Original | Certified copy              Photograph of the original and a photograph of yourself holding the original Passport
Valid (UK or EEA) photocard driving licence (full or provisional)  Original | Certified copy
Photograph of the front side of the original and a photograph of yourself holding the original photocard
Full old style paper driving licence (UK) – current, signed Original | Certified copy Not applicable
DWP pension entitlement letter – valid for the current year Original | Original Not applicable
Birth certificate/adoption certificate (under 18s only) Original | Certified copy Not applicable
NHS medical card/document, showing holder’s
name, DOB, NHS number (under 18s only)
Original | Original Not applicable

Group B

To confirm your name and address     Branch | Post        Email

Full or provisional UK photocard or old
stylepaper driving licence – current, signed                                                                                                                 

Original | Certified copy                                     Photograph of the front side of the original and a photograph of yourself holding the original photocard. Or Photograph(s) of all of the paper licence
Bank/building society statement – less than 3 months
old and not printed off the internet.
Those issued by the Coventry are not acceptable
Original | Original Photograph of the original
House insurance certificate – valid for the current year Original | Original
Photograph of the original
Council/local authority tax bill – less than 12 months
old and valid for the current year
Original | Original Photograph of the original
Utility bills (i.e. gas, electricity, water) or
cable/satellite/phone bill (excluding mobile phones)
–  less than 3 months old and not printed off the internet
Original | Original Photograph of the original
NHS medical card/document, showing holder’s
name, DOB, NHS number (under 18s only)
Original | Original Not applicable
Certifying documents

Copies of original documents can only be certified by one of the following:

  • Legal professional (solicitor registered in England and Wales, Northern Ireland or Scotland, barrister registered in England and Wales, Northern Ireland or Scotland or notary public registered in any country)
  • Qualified accountant (registered with either ICAEW, ICAS, CAI, ACCA, AAT CIPFA or CIMA)
  • Public sector official (serving officer of the Armed Services, serving police officer, teacher in current employment)
  • Medical professional (doctor registered with the General Medical Council, dentist registered with the relevant national professional body, qualified nurse registered to NMC)
  • Post Office official (must include Post Office stamp or Post Office certificate)
  • Embassy official (an embassy, consulate or high commission officer in the country of issue of the relevant document)
  • Other (local government councillor, Member of Parliament, bank manager, building society manager or minister of religion)

Copies of your original documents should have been certified within the last 12 months using the following words:

‘I confirm that I have seen the original document’

 

The certifier must sign their name and include these details:

  • full name
  • profession
  • business address (if applicable)
  • phone number
  • today’s date (ie: the date they certify the document)

The person certifying should be in current employment, but we’ll also accept certification from a person who has retired (unless the list above specifies that the person must be serving), as long as they still hold the qualification and are a member of the relevant institute.

The person certifying must not be related to you in any way (for example: spouse, partner, sibling, parent, child or in-law) and they must not be named as a joint account holder/borrower on your mortgage. You can’t certify your own documentation.

Opening an account for a child

Before we can open the account, we’ll need to see ID for the child and, if you’re signing the application form with them and you’re not already a Coventry member, we need to see ID for you too.

For the child...

Birth/adoption certificate or valid passport, and one document which proves where the child lives, for example the child's NHS medical card.

If you don’t have anything to prove the child’s address, and they live with you, we can accept a document which proves where you live, such as a utility bill dated within the last three months.

For you…

One official document which proves who you are (for example a valid passport or driving licence) and one document which proves where you live (such as a utility bill dated within the last three months). This can be the same document as the one you use to prove the child’s address.

The list of suitable ID is above.

If you have a non-UK passport
This can only be certified by a UK bank or building society manager, solicitor or embassy official.
If you need help with ID
Please come into any branch or call us on 0800 121 8899.

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

 

Call us on 0800 121 8899

Lines closed
  • Mon-Fri 8am-7pm
  • Saturday 9am-2pm
  • Sunday & Bank holidays Closed
Call us

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

 

Call us on

0800 121 8899

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