How a bond works
Follow these four easy steps:
Choose your bond and apply online, at a branch or by phone.
You'll always have 14 days to change your mind after we've opened the account for you.
We’ll email or write to you at least 14 days before this happens, with details of your options.
To make things quick and easy, you can manage your options using Online Services, if you’ve registered.
There’ll be a default option – another bond with us. The length of the term will either be shorter, the same or no more than six months longer than the duration of your original account.
If you want to re-invest your money in the default option, you don’t need to do anything – we’ll automatically re-invest your savings for you. Want to withdraw some or all of your money, close your account or re-invest in one or more of the other options? If you’re registered for Online Services, you can give us your instructions online (we’ll email you all the details so you know exactly how to do this). If you’re not, we’ll send you a letter and Bond Maturity Instruction form by post.
If you’re using Online Services to manage your options, there’s no paper form to send back – just follow the link in the email we send you to give us your instructions. We’ll then email you to confirm we’ve got them.
If you're using a paper instruction form and you want to re-invest all your savings into the default option we’ve offered you, without adding any extra, you don’t need to do anything. We’ll take care of everything for you.
You’ll only need to post it back to us if you want to re-invest into one or more of the other options, add money to your bond(s), take out money, or close your account.
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on 0800 121 8899
- Mon-Fri 8am-7pm
- Saturday 9am-2pm
- Sunday & Bank holidays Closed
Yesterday, people waited on average
17 seconds for savings enquiries
17 seconds for mortgage enquiries

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on
0800 121 8899
Saturday
Sunday
9am - 2pm
Closed
Closed
Yesterday, people waited on average
19 seconds for savings enquiries
6 seconds for mortgage enquiries
