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Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


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Changes to online security

In the next few weeks we're introducing a new way to log in and use your account that is easier and safer than ever before.  What do I need to do?

How to log in

What you'll need to log in

To log in to Online Services for the first time, you’ll need:

  • Your Web ID
  • Your Grid Card
  • Your password

Help with logging into Online Services

Forgotten your password?

If you've forgotten the password you use when you call us or go online then this is how to reset your password  .

Already got your password letter? You can set up your new password now.

Forgotten your Web ID?
If you’ve forgotten your Web ID you can retrieve it online
Lost your Grid Card?
If you’ve lost your Grid Card you can order a new one online  . This will be sent to you first class in the post.