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Our Customer Service Centre is open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 

Easter opening hours - our Customer Service Centre is open until 2pm Saturday 11 April and closed Friday 10 April, Sunday 12 April and Monday 13 April.

Savings enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays – closed 

Mortgages enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday - closed
Bank holidays – closed 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

Call costs explained

We understand you might be worried during this unusual time. We’re here to help and support you. Most of our services are available online.  We’re trying to keep our branches and phone lines open for those who really need us. It’s essential that you don’t visit a branch unless it’s absolutely necessary , and please leave our phone lines free for those in greatest need of help.

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The Bank of England announced a reduction in Bank Base Rate (BBR) from 0.75% to 0.25% on Wednesday 11 March 2020. Then, on Thursday 19 March 2020, there was a second announcement that the BBR was being reduced again by a further 0.15%, down to 0.10%.


We will be reducing our Standard Variable Rate, Privilege Rate and Base Rate Trackers by 0.50% with effect from 1 April 2020.

On 19 March 2020 the Bank of England reduced the Bank of England Base Rate by a further 0.15%. We review our Base Rate Trackers on the 15th of each month in line with their Terms and Conditions, with any changes coming in to effect from the 1st of the following month. 

We're also reviewing all other variable rates. We'll let you know of any changes at least 5 days before they happen.


Our rates will change 

We'll be reducing some of our variable rate savings accounts by up to 0.50%, effective 10 April 2020. We're also reducing some other variable rate accounts by up to 0.24%, effective Tuesday 26 May 2020.

These changes are in response to the first Bank of England Base Rate announcement on Wednesday 11 March 2020.

We continue to review the rates paid on all variable rate savings accounts in response to the overall 0.65% reduction in Base Rate’ 

We'll contact you

We'll be in touch with you by no later than Friday 27 March 2020, to let you know of the changes we are making to your rate(s). Find out if your account is affected

Want to review your options

If you'd like to review your options, why don't you speak to an independent mortgage advisor, or alternatively, you can call us on 0800 121 8899  . 

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