Menu Open menu
Find a branch Find a branch
Please enter your postcode using only letters and numbers. Please enter a postcode.

Call us 0800 121 8899

Customer Service Centre

We're open and we're here to help you. The opening hours may be different and the wait time might be longer than usual during busy times. Thank you for your patience.

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

Call costs explained

Login Login
Maintenance update

We’re giving our system a bit of a check up tonight from 11pm for a few hours. While we do that, our Online Services, password set-up service and savings account opening won't be available. We’ll be back up and running by the morning.

Changes to our Coventry branches

We’ve announced some changes to our branch network in Coventry

  • We’re excited to be opening our first new branch in 16 years at Warwickshire Shopping Park, Binley as part of a £5.5m investment to transform our branch network in the city. This should open early next year.
  • Our Arena Shopping Park branch is currently being refurbished with the same design you can see at our Cheylesmore branch. We’re also adding a full counter service which we know members have been asking for. It will re-open on Monday 14 December. 
  • In the early part of 2021, you’ll also see Jubilee Crescent and Binley Road branches being refurbished with the new design.
  • The way people use branches across the UK is changing and a combination of location, the constraints of the premises and changing behaviours are contributing to lower levels of use at some of our branches. This means we’re closing three branches – Coundon, Stoke and Holbrooks in the first half of next year. All staff will move over to the new branches as soon as they open so you'll be sure to see a familiar face. You can find details of alternative branches here.

We’ve seen the importance of branches throughout the pandemic and this is why we continue to invest in our branch network. As the city’s local building society we’re committed to providing the very best branch service to our savers and borrowers for years to come.


This isn’t the end of our investment in the city. We’re looking at other opportunities across Coventry, including improving our presence in the city centre and we’re looking forward to sharing those plans next year and beyond.