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Savings enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays – closed 

Mortgages enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday - closed
Bank holidays – closed 

Easter opening hours - our branches and Customer Service Centre are closed Friday 10 April, Sunday 12 April and Monday 13 April.


All enquiries 0800 121 8899

Call costs explained


We understand you might be worried during this unusual time. We’re here to help and support you. Most of our services are available online.  We’re trying to keep our branches and phone lines open for those who really need us. It’s essential that you don’t visit a branch unless it’s absolutely necessary , and please leave our phone lines free for those in greatest need of help.

Don't get caught out

Follow our handy hints to help prevent yourself falling victim to fraud when you shop online on Black Friday or in the run up to Christmas:

  • Research to find out what’s a fair or competitive price for similar goods in the same condition. If something seems too much of a bargain, it’s probably poor quality, fake or doesn’t exist.

  • Check seller review feedback from other reviewers, and check that they’ve not all been set up recently – this could be a sign that the reviews are fake.

  • Beware of spoofed websites – check the website address and makes sure no characters are spelt incorrectly. Check ‘https’ is at the beginning of the web address and the padlock symbol which shows the site is secure.

  • Keep a closer eye on your credit card and banking records during the bargain period and only buy goods from retailers you recognise.

  • Don’t transfer money to someone you don’t know, use PayPal or a credit card if you can.

  • Never click into unsolicited emails – criminals can make emails look like they’re the real thing. Go directly to the website of whoever has sent the email.

  • Avoid shopping on a public wifi, it may not be secure.

We’ve got more hints and tips on how you can protect yourself from fraud here.