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Call us 0800 121 8899
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Customer Service Centre

We're open and we're here to help you. The opening hours may be different and the wait time might be longer than usual during busy times. Thank you for your patience.


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


A relationship to be proud of

In 2018 we celebrated 10 years of partnership with The Royal British Legion and since 2008 we've donated nearly £18.5 million.

We're proud to help the Legion provide support to serving members of the UK Armed Forces, veterans and their families.

Free, UK-based customer service

Call free and you’ll get through quickly to our friendly Customer Service Centre team in the UK.

Financial results

We've announced our results for the six months ended 30 June 2020. 

 

Our Ts & Cs are easy to understand

Our Saving Accounts Terms and Conditions get the ‘Clear & Simple Mark’ from Fairer Finance. They’re written in simple language and there’s nothing hidden in our small print. 

More and more people are joining us

We've grown to over two million people who save with us or buy a home with our help.

Latest Society news

August 2020

Are you making the most of your savings?

We know it’s been a difficult year for savers. The Bank of England Base Rate is at an all-time low, and while many of our variable accounts don’t track base rate, it still has an effect on how much we can pay our members.

This means we’ve had to make some really tough decisions about reducing the interest rates we pay. 

August 2020

Holiday fraud

 


Fraudsters are clever: they’ll use any situation to help them steal your money or your personal details. Since many of us are on the lookout for a holiday bargain, now is the time to be extra vigilant.

July 2020

Members of our executive team are impersonated in latest email scam

We’ve seen an increase in reports of an email scam where members of our executive team are being impersonated, the latest ones mention our Chief Financial Officer Michele Faull.