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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

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All enquiries 0800 121 8899

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Changes to online security

In the next few weeks we're introducing a new way to log in and use your account that is easier and safer than ever before.  What do I need to do?

 
 
Changes to your online security

We're making banking online even more secure 

Get ready.

We're making your account even safer.


At Coventry Building Society, we're always doing our best to keep you safe online. So in the next few weeks, we're introducing a new way to log in and use your account that's easier and safer than ever before. These changes are all part of our commitment to putting our members and security first. 

Do I need to do anything now?

1

Know your security details


If you don't log in regularly, check you can log in to Online Services with your current security details. When the changes happen, you won't be able to manage your account online if your security details aren't up to date. 

2

Check your personal details


Make sure your home, mobile numbers and email address are up to date. If we don't have a home and/or mobile number for you, you won't be able to manage your account online when the changes happen. 

How do I check if my details are up to date?

Online

You can check your details and update them online
 

Phone

Call us free on 0800 121 8899, have your security details handy

Branch

Use our branch finder to find your nearest branch, you may need to take some ID with you

Our new way of confirming it's you

There's some things that will change when you log in and use Online Services in the next few weeks, here are some important things to know.

You'll need to set up new security details

You'll have the option to choose a new Username that's more memorable, or use your current Web ID as your new username. You’ll be asked to create a new Online Password. You'll only need your grid card to manage your account by phone in the future. 

You'll receive an automated call 

You’ll receive an automated call to your home or mobile number. All you need to do is key or say the code shown on the Online Services screen into your phone. 
Don't worry - we'll guide you through all of the changes when they happen.

Take care 


Although these changes are designed to keep you safer than ever before, we know that fraudsters sometimes use times of change to trick customers into sharing their private banking details. We've designed the new process to be secure and reassuring, but if you receive any communications that make you suspicious or just don't feel right, it's always best to check. 

If you're concerned, call us on 0800 121 8899

We've answered your questions about the changes

We'd love to hear your feedback