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Call us0800 121 8899

Call us

Free call from mobiles & landlines

Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm

All enquiries 0800 121 8899

Call costs explained

Monday 24 December - 8am - 5pm
 25 - 26 December - closed
Monday 31 December - 8am - 5pm
Tuesday 1 January - closed


Routine maintenance Tuesday night

Our Online Services, password set-up service and savings account opening will be unavailable for a short period from 11pm on Tuesday 11 December until the early hours of Wednesday morning.

Thank you for your patience.

What if I'm unable to make my mortgage payments?

We all go through changes in our lives that can sometimes lead to financial struggles. If you’re having trouble paying your mortgage, or you think you may face difficulty in the future, it’s important to let us know as soon as you can. 

You can call us on 0800 121 8765, Monday to Friday 9am-5pm and Saturday 9am-12pm, and we will do all we can to help you.

If you miss a mortgage payment or fall into arrears, you could be liable to charges, so it's essential you call us as soon as you can if you have trouble paying your mortgage.

Find out more about what to do if you have payment difficulties