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Call us 0800 121 8899

Customer Service Centre

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

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Maintenance update

We’re giving our system a bit of a check up from 11pm on Sat 8 May until 8am on Sun 9 May. While we do that, our Online Services, password set-up service and savings account opening won't be available.

Are you on one of our managed variable rates?

Explore your options

Most mortgages these days come with an initial offer period. When this period ends, if you don’t choose to move onto a new mortgage product with a new offer rate, you move onto what is called a ‘reversionary rate’. We have three reversion rates, either: our Standard Variable Rate (SVR), currently 4.49%*; our discount from SVR, where the reversion rate is detailed in your mortgage offer; or our Privilege Rate, currently 4.24%*. These are managed rates, and aren’t linked to the Bank of England Base Rate or any other external rates.

We understand a variable rate suits many of our members because it offers flexibility, but other options are available. If you decide to take one of these options then changing your rate is simple.

If you’re interested in finding out more just call us on 0800 121 8899.