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Customer Service Centre


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

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Maintenance update

We’re giving our system a bit of a check up from 11pm on Sat 8 May until 8am on Sun 9 May. While we do that, our Online Services, password set-up service and savings account opening won't be available.

Can I change the way I use my Offset benefit?

Yes, you can change between your benefit options at any time. All you need to do is contact us to request the change.

For repayment mortgages you can either reduce your monthly mortgage payments or reduce your mortgage term.

For Interest-only mortgages you can either reduce your monthly mortgage payment or reduce your outstanding balance.

Find out more about Offset Mortgages.