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Customer Service Centre

We're open and we're here to help you. The opening hours may be different and the wait time might be longer than usual during busy times. Thank you for your patience.


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

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Maintenance update

We’re giving our system a bit of a check up tonight from 11pm for a few hours. While we do that, our Online Services, password set-up service and savings account opening won't be available. We’ll be back up and running by the morning.

Can I change the way I use my Offset benefit?

Yes, the Offset benefit can be used in one of two ways. You can either reduce your monthly mortgage payments or reduce your mortgage term, and you can change between these two options at any time. All you need to do is contact us to request the change.

Find out more about Offset Mortgages