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Call us 0800 121 8899

Customer Service Centre

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

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We're improving Online Services

Coming soon, our redesigned Online Services will also work on mobiles and tablets.

You don’t have to do anything – just keep an eye out for the new design.

Mortgage payment holiday

We know that you might have concerns about your finances because of the effects of Coronavirus. A payment holiday on your mortgage may give you some flexibility. 

Your annual mortgage statement

We send your mortgage statement to you at the beginning of each year. This gives you a summary of payments received and interest charged. 

Payment difficulties

Having trouble meeting your mortgage repayments or think you may in future? Call us on 0800 121 6263 or use our online form and we will call you back.

Becoming a landlord

If you're thinking of becoming a landlord, our handy guide will give you some useful information to help with your planning. 

Interest-only mortgage

If you have an interest-only mortgage, you should have plans in place to repay the outstanding mortgage at the end of the term. 

Get the right insurance

You'll need to make sure you've got the right insurance in place to protect you and your home. 

Unhappy about something?

If you'd like to make a complaint, you can do this online, by phone, at a branch or by post.

Registering a bereavement 

When someone dies, there's lots to do at such a difficult time. We'll do our best to make things as easy as we can for you.