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If you prefer, just call us on 0800 121 8899.

Base rate increase

On 2 November the Bank of England announced a base rate increase of 0.25% to 0.50%.

Following this, we’ll be increasing all variable rate mortgages by 0.25%, effective 1 December 2017.

Payment difficulties

Having trouble meeting your mortgage repayments or think you may in future? Call us on 0800 121 6263 .

Existing members

Whether you'd like to borrow more, move home or change your current mortgage, we're here to help.

Help and guides

We’ve got lots of information to help you understand more about our mortgages and lending criteria.

Other information

Read some of the other important information you should know about having a mortgage with us.

Becoming a landlord

If you're thinking of becoming a landlord, our handy guide will give you some useful information to help with your planning. 

Interest-only mortgage

If you have an interest-only mortgage, you should have plans in place to repay the outstanding mortgage at the end of the term. 

Get the right insurance

You'll need to make sure you've got the right insurance in place to protect you and your home. 

Unhappy about something?

If you want to make a complaint, pop into your local branch, call or write to us and we'll try to help. 

Bereavement

When someone dies, the administration can be overwhelming - we'll try to make things as easy as possible for you.