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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

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Maintenance update

We’re giving our system a bit of a check up tonight from 10pm for a few hours. While we do that, our Online Services, password set-up service and savings account opening won't be available. We’ll be back up and running by the morning.

What do you need help with?

To find answers fast, type a word or question in the search box above.

 

If you prefer, just call us on 0800 121 8899.

Mortgage payment holiday 

We know that you might have concerns about your finances because of the effects of Coronavirus. A payment holiday of up to three months on your mortgage may give you some flexibility. 

Payment difficulties

Having trouble meeting your mortgage repayments or think you may in future? Call us on 0800 121 6263 .

Becoming a landlord

If you're thinking of becoming a landlord, our handy guide will give you some useful information to help with your planning. 

Interest-only mortgage

If you have an interest-only mortgage, you should have plans in place to repay the outstanding mortgage at the end of the term. 

Get the right insurance

You'll need to make sure you've got the right insurance in place to protect you and your home. 

Unhappy about something?

If you'd like to make a complaint, you can do this online, by phone, at a branch or by post.

Registering a bereavement 

When someone dies, there's lots to do at such a difficult time. We'll do our best to make things as easy as we can for you.