Menu Open menu SearchSearch
Call us 0800 121 8899

Call us Free call from mobiles & landlines

Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm

All enquiries 0800 121 8899

Call costs explained


Your mortgage statement explained

The guide below will help you to understand your 2016 mortgage statement.

Mortgage statement explained

You should receive your statement by the end of January 2017, if you have not received it by then please contact us.

For queries relating to your specific mortgage account call us on 0800 121 6263 and we'll be happy to help you.

When will I receive my mortgage statement?

Your mortgage statement is produced after 31 December each year so that it covers all transactions for the calendar year. We’ll try to send your statement as soon as possible after this date. If you haven't received your mortgage statement by 31 January, please call us on 0800 121 6263 and we'll send you a new copy.

Why haven't I received a statement for my whole MOREgage account?

When you opened your MOREgage account, you took out two loans: a mortgage and an unsecured personal loan. Your unsecured personal loan is administered separately from your mortgage, and you'll receive a separate statement for it on the anniversary date of the completion of your MOREgage.

How do I get a redemption statement?

If you plan to redeem your mortgage, please call us on 0800 121 6263 for a redemption statement. This tells you exactly what it would cost to pay off your mortgage. It is only valid for seven days from the date it was produced because the cost of paying back your mortgage changes on a daily basis. If you're thinking about redeeming your mortgage in full, but your redemption statement is more than seven days old, please request a new one before making your payment.

The redemption amount shown on your annual mortgage statement is an indication only as it shows the amount that would have applied if you had redeemed your mortgage on or before 31 December of that year.