Menu Open menu
Find a branchFind a branch
Please enter your postcode using only letters and numbers. Please enter a postcode.

Call us0800 121 8899

Call us

Free call from mobiles & landlines

Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm

All enquiries 0800 121 8899

Call costs explained


The Monetary Policy Committee (MPC) met on 2 August 2018 and announced they will be increasing the base rate from 0.5% to 0.75%. All affected variable mortgage rates for existing customers will increase with effect from 1 September 2018. If your mortgage is affected, we will write to you no later than 23 August 2018 to inform you of how the change affects you specifically.

How will the changes affect my mortgage?

When the Bank of England makes changes to the base rate, this can have an effect on your mortgage, but it depends on the type of mortgage you have:

Different types of mortgage

Base Rate Tracker

Base Rate Tracker (your interest rate moves in line with the Bank of England base rate).

Your rate will change on the 1 September. If you have a Base Rate Tracker mortgage we’ll write to you and confirm your new interest rate and monthly payment no later than 23 August 2018.


If your mortgage is on a fixed rate at the time the Base Rate changes, then your interest rate and your monthly repayment won't change. However, if the interest rate you revert on to after your fixed term is variable it will have changed (for example our Standard Variable Rate or Privilege Rate). We’ll advise you of the follow on rate when your current deal comes to an end as variable rates may go up or down.


Your mortgage may be affected. Although the interest rate on your mortgage isn't directly linked to the Bank of England Base Rate (unless it is a Base Rate Tracker - see above), we take it into account amongst a number of other factors when we review our rates every month. If we decide to change the rate on your mortgage, we'll let you at least five working days before the change takes effect on 1 September.

See also: If my payment changes, what do I need to do?

Our current variable mortgage rates

The following variable rates for borrowers are effective from 1 September 2018:

Our Standard Variable Rate is 4.99%.

Our Privilege Rate is 4.74%.

If my interest rate is changing, when will you let me know?

If we change the interest rate on your mortgage, we'll let you know at least five working days (excluding Bank Holidays) before the change happens. This gives you time to make sure you have the necessary funds in the account to pay the new amount. If the interest rate on your mortgage changes, your minimum monthly repayments will change from the 1 September.  

If my payment changes what do I need to do?

If you pay by:

Direct Debit
Your repayment will change automatically so you don't need to do anything.

Standing Order
You'll need to change the repayment amount with your bank/building society.

I have a regular overpayment set up, will this continue if my interest rate changes?

If the interest rate changes and you have set up a regular overpayment (for example, you pay a fixed amount above your regular monthly mortgage repayment), we'll continue to collect this from you along with your updated mortgage repayment.


I can afford to pay more every month, can I arrange to make overpayments?

If you can afford to pay more every month, you may be able to make regular overpayments, but it depends on your mortgage.

Check the terms and conditions because there may be early repayment charges. If you're thinking about making an extra payment(s) on your mortgage, please call us on 0800 121 6263 to discuss your options.

I have an arrangement in place to clear my arrears, is this affected?

If you've arranged to pay an extra amount each month to help clear your arrears, you'll continue to pay this, no matter what happens with the base rate. If you want to change your repayment plan, call us on 0800 121 8765.

If you have a temporary agreement with us to pay less than your contractual monthly repayment, please continue to pay this until our Collections team contacts you.

I have a Lifetime mortgage, is this affected?

If the interest rates change, it may have an impact on your Lifetime mortgage, but it depends on the type of Lifetime mortgage you have with us:

Fixed Rate
There will be no change. Your interest rate is fixed for the entire term of your mortgage.

Variable rate
A change is possible. The interest rate on your mortgage is 'variable' so we can change it ‐ it can go up or down. However, with this type of mortgage, you're not making any monthly repayments ‐ any mortgage advance, interest and charges are repaid from the sale of your home when you move into permanent long term care (including sheltered accommodation), the property is no longer your main residence, or you die.

Any change to the interest rate means that we change the monthly interest we charge on the amount you owe.

What happens if the rate changes on my Offset mortgage?

If the rate changes on your Offset mortgage, the amount of mortgage interest will also change. Any savings held in your Offset savings account will continue to offset the mortgage interest and therefore reduce the mortgage interest you pay.

Find out more: Offset mortgage guide

I am a MOREgage customer, how am I affected?

If your MOREgage is on a variable rate then your interest rate may change. Although the interest rate on your mortgage isn't directly linked to the Bank of England Base Rate, we take it into account when we review our rates, and we'll write to let you know the details. If your MOREgage is on a fixed rate then your interest rate will not change.

If you have an Unsecured Personal Loan (UPL) linked to your MOREgage account, a rate change may affect you. If the mortgage element is variable (i.e. on our Standard Variable Rate) the mortgage will move in line with any rate changes, however if it is on a fixed rate then your interest rate will not change. If any changes happen, we will write to you at least five working days before they come into effect.

Existing members

Whether you'd like to borrow more, move home or change your current mortgage, we're here to help.

Help and guides

We’ve got lots of information to help you understand more about our mortgages and lending criteria.

Other information

Read some of the other important information you should know about having a mortgage with us.