‘2026 marks my 37th year working in the building society sector. It’s a sector I care deeply about, with a mutual business model I believe is different from, and better than, that of the banks. Building societies are inherently better placed to deliver long term value and truly outstanding service for their members.
Welcoming The Co-operative Bank to the Society has been a significant step in expanding our proposition, particularly into current accounts and the business segment. My focus is on ensuring we create compelling propositions which meet the evolving needs of members and customers, all while we remain true to the values of the mutual sector.
This is a genuinely exciting opportunity to build an even stronger Coventry Building Society. I’m committed to helping ensure we make the most of it.'
Lee Raybould
Chief Financial Officer and Executive Director
Appointed to the Board
April 2021
Committee membership
Member of the Non-Executive Directors’ Remuneration Committee.
Experience
Lee is a qualified accountant and has over 30 years' experience in the building society sector including 24 years at Nationwide Building Society. He has held senior roles in finance, strategy, product and data and was a Member of the Executive Committee during his time there.
External appointments
None.
‘I’m proud of what the Society has achieved in 2024, our 140th year.
Providing exceptional service and great value are at the very core of what we strive to do. I’m delighted that our Net Promoter Score (NPS), the measure of our service, has increased from the already incredibly high +76 to +79. And the value we’ve returned to members has increased 17% to a record ever £401 million. This is only possible when the Society is financially strong, as evidenced by our leverage ratio rising to 5.7%.
At the Society, our culture is special. Colleague engagement is a real strength that we measure through our annual Great Place to Work survey. In 2024, we ranked 11th out of the 50 Super Large organisations which is a fabulous testament to our colleagues. We’ll continue listening to colleague feedback to make sure we keep getting better.
As we look to the future, we start a new chapter with the acquisition of The Co-operative Bank in a strong place and I’m excited by the opportunity this creates.'
