'Throughout my career, how it feels to deal with companies as a customer has been my biggest passion and priority. I believe that treating customers well is the best way to build a successful business. It’s one of the reasons why I enjoy working at the Society. Board room conversations genuinely consider the feelings of our members and whether we’re doing the right things for them.
Over the past year, I’ve seen us extend our service commitment to customers of The Co-operative Bank too. The Bank already has strong values of caring for customers. And it’s exciting that our combined business will be able to serve more customers and serve them better.'
Jo Kenrick
Deputy Chair of the Board and Senior Independent Director
Appointed to the Board
November 2017
Committee membership
Member of the Board Remuneration Committee and Board Nominations & Governance Committee.
Experience
Jo is an experienced Non-Executive Director who has worked across multiple sectors in her executive and non-executive careers. Her early career included roles at Mars confectionery, Pepsi, and Asda, followed by executive roles at Camelot Group plc, B&Q plc and Homebase Limited. She was also CEO of Start, a Prince of Wales charitable initiative. Jo has held previous non-executive roles at Principality Building Society and Safestore Self Storage Ltd and was the former Chair of PayM and of the Current Account Switch Service for Pay.UK.
External appointments
Senior Independent Director and Chair of the Remuneration Committee at Dŵr Cymru Welsh Water. Chair of the Remuneration Committee at Sirius Real Estate. Non-Executive Director and Consumer Duty Champion at Vitality Insurance.
'I’m excited to help bring our two organisations together. As we learn from each other, this is a fantastic opportunity for us to build an even better brand that at its core, gives great service to our members and customers.
I’ve worked in many customer-facing roles during my career, and I’ve always felt strongly that organisations should prioritise the long-term interest of their customers. It’s clear that when this happens, organisations produce better outcomes, not just for members and customers, but for colleagues too. The needs and goals of our members is always at the forefront of any discussion we have on the Coventry Building Society Board, and I look forward to building on these discussions as we join with the Bank.'
