‘As the Consumer Duty Champion for both the Society and The Co-operative Bank, my focus remains on ensuring that your voice is heard. And at the Board table, the impact of our decisions on you is always considered.
As a member of the Board for both the Society and the Bank, I’m focused on the successful integration of the business and culture. I want to ensure we create a single mutual, committed to our customers, that will secure the future of our business for generations to come.’
Brendan O'Connor
Independent Non-Executive Director
Appointed to the Board
January 2021
Committee membership
None.
Experience
Brendan has over 35 years’ experience at Allied Irish Bank, where his roles included Head of Global Treasury Services, Head of Corporate Banking International and Head of Business Banking. Brendan was most recently on the AIB Group leadership team as Head of Financial Solutions Group before becoming CEO of AIB UK plc in 2015.
External appointments
Non-Executive Director at Ford Credit Europe Bank plc and Chair of the Board Risk Committee.
‘For me, it’s imperative that members and customers of Coventry Building Society are at the heart of everything we do. Putting members first is at the centre of the Society, and as the Board’s Consumer Duty champion, I bring the voice of the customer to every discussion we have and it’s encouraging to see that this commitment has been reflected in our high customer-facing Net Promotor Score which was +79 on average.
As we look to the future, I’m looking forward to working with colleagues at The Co-operative Bank. It’ll be exciting to see how we bring our two organisations together, creating a single, purpose-driven mutual that continues to keep our customers at our core.’
