Current Account Switch Service FAQs
Can I switch my current account?
Yes, you can use the service to switch accounts from and to any of the participating banks and building societies.
Can I switch my savings account?
No, we can’t switch savings accounts or ISAs.
I have a joint account. Can i switch my current account?
Yes, as long as both parties agree to the switch and you are switching to another joint account. It is not possible to use the service to switch a joint account to a sole account.
Is the Current Account Switch Guarantee the same for all banks?
Yes, all banks and building societies that display the Current Account Switch Guarantee Trustmark will follow the same switching process and must offer the same guarantees. There are over 40 participating banks and building societies in the UK.
What if my bank is not signed up to the Current Account Switching Guarantee?
If your old or new bank is not signed up with us, then you won’t be able to use the Current Account Switch Service. You should talk to your new bank to find out how to switch your account.
Who provides the guarantee?
As a participant of the Current Account Switch Service, your new bank guarantees your switching process. Bacs, the people behind Direct Debits and Direct Credits in the UK, manage and oversee the service.
Can I choose my switch date?
Yes, you can choose and agree a switch date with your new bank. Just make sure you allow seven working days for the switch to take place and that your chosen date isn’t a Saturday, Sunday or Bank Holiday.
When does the switch begin?
Once you have applied for and opened your new account, you can choose the switch date to suit you. The date of your switch must be at least seven working days from this point.
Will the Current Account Switch Service automatically transfer new payment arrangements if I set them up at my old bank within 7 working days of the switch date agreed with Coventry Building Society?
No. The Current Account Switch Service will take care of all payment arrangements at your old bank up until 7 working days before your agreed switch date. If you want to set up new payment arrangements during the 7 working day period leading up to your switch date you must do this on your new account.
Do I have to close my old account?
Your old bank will close your old account as part of the switching process. This ensures that any payments made to your old account are automatically redirected to your new account.
What happens to payments that people send to my old account?
All incoming and outgoing payments will be automatically redirected to your new account. Each time a payment is redirected, an automatic message is sent back to the originator advising them of your new account details so they can update their records. Some organisations may contact you directly to confirm your details have changed. If you do not want your new details to be given to someone who sends a one-off payment, contact Coventry Building Society.
Do I have to close my old account?
Your old bank will close your old account as part of the switching process. This ensures that any payments made to your old account are automatically redirected to your new account.
What happens to payments that people send to my old account?
All incoming and outgoing payments will be automatically redirected to your new account. Each time a payment is redirected, an automatic message is sent back to the originator advising them of your new account details so they can update their records. Some organisations may contact you directly to confirm your details have changed. If you do not want your new details to be given to someone who sends a one-off payment, contact Coventry Building Society.
When will the money in my old account be transferred to my new account?
You will be able to access the funds in your old account up to and until your switch date, when they will be transferred to your new account.
If the switch is delayed for any reason, can I still use my new account?
Yes, if the new account is open and you have money in it (or an overdraft agreed) then you can use it.
What happens to any debit card transactions or Direct Debits that I have asked my old bank to stop?
The Current Account Switch Service will not interfere with this process and any debit card or Direct Debit transactions that you have asked Coventry Building Society to stop should remain stopped after your switch.
What if I change my mind?
You can cancel your switch up to seven working days before your switch date. After that only certain elements can be cancelled. Coventry Building Society will guide you through this process if you decide to cancel your switch.
Coventry Building Society says I need to update my personal details with my old bank. Why?
If the details you provide to Coventry Building Society do not match those held by your old bank you may be asked to contact your old bank and update them. Examples include if you have got married and not changed your maiden name to your married name, or if you have moved house and not told your old bank your new address. When you are updating your details with your old bank you do not have to tell them that you will be switching to a new bank.
Coventry Building Society doesn’t allow me to give my financial data to third parties. What will happen to third-party authorisations on my old account?
Unfortunately, you’ll no longer be able to use these services and any payments you have set up through them will end. If you’re not sure whether you have any third-party authorisations set up on your old account, check with your old bank before you close the account.
Can I be sure that all payments made to my old account are redirected?
Yes, any payments made to your old account will automatically be redirected to your new account. Each time a payment is redirected, an automatic message is sent back to the originator advising them of your new account details so they can update their records. Some organisations may contact you directly to confirm your details have changed. Let Coventry Building Society know if you do not want them to provide your details to anyone.
My switch is not going as promised. Who do I contact?
If there’s a problem with your switch you should contact Coventry Building Society. If you’ve got any questions about the switching process, call our Customer Service Centre.
My Direct Debit hasn’t moved across after I’ve switched. What do I do?
If you’re missing a Direct Debit and your switch is complete, contact Coventry Building Society. Remember all payments are covered by the Current Account Switch Guarantee and any charges or interest incurred on your old or new account as a result of the error will be refunded.
What happens to my old bank statements after I switch?
Your transaction history on your old account won’t be transferred through the Current Account Switch Service. If you’d like your old statements get in touch with your Old bank.
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on 0800 121 8899
Lines closed
- Mon-Fri 8am-7pm
- Saturday 9am-2pm
- Sunday & Bank holidays Closed
Yesterday, people waited on average
17 seconds for savings enquiries
17 seconds for mortgage enquiries
Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.
Call us on
0800 121 8899
Monday - Friday
Saturday
Sunday
Saturday
Sunday
Bank holidays
8am - 7pm
9am - 2pm
Closed
Closed
9am - 2pm
Closed
Closed
Christmas and New Year -
Contact Centre
24 December
25 December - 26 December
31 December
01 January
8am - 2pm
Closed
8am - 2pm
Closed
8am - 2pm
Closed
Branch and agency times may vary over Christmas.
Yesterday, people waited on average
41 seconds for savings enquiries
28 seconds for mortgage enquiries
