We’ve been proud holders of Gold Ribbons from Fairer Finance since they introduced them over two years ago. The independent consumer group ranks providers on trust, complaints, transparency and happiness.
We’ve always believed in putting you first - these Ribbons prove how important service is to us. Fairer Finance ranks us number one for savings accounts and we’re delighted our savers are the ‘UK’s Happiest Customers’.
“We're delighted to see Coventry continuing to top our customer experience tables for savings, and retain its gold ribbon position in mortgages. It's proof of the power that the mutual model has to deliver great outcomes for consumers."
James Daley from Fairer Finance, November 2017
The people at Fairer Finance want to create a world where banks always treat their customers fairly – and in return, their customers trust, and even love, them. How? Encouraging providers to compete in terms of customer service and not just interest rates.
We’re right behind Fairer Finance’s mission and always looking for ways to improve.