Their unique ratings system, based on regular conversations with thousands of UK consumers, looks at four qualities: customer happiness, customer trust, complaints and transparency.
Being awarded their gold ribbons for both savings and mortgages shows how important these factors are to us. We've always believed in putting your interests first. In our savings and mortgages for both new and existing members, we offer great long-term value, and there's more to it than interest rates. You can rely on us to treat you fairly.
Fairer Finance's mission is to create a fairer financial services market for all consumers, and to encourage companies to compete on customer service quality. What fairer finance say about the Coventry Building Society:
"We're delighted to see a building society topping our tables in both savings and mortgages. It's proof that mutuality can deliver a much richer experience for customers"
James Daley, Founder and MD