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Fairer Finance 2017

Gold Ribbons for savings accounts and mortgages

We’ve been proud holders of Gold Ribbons from Fairer Finance since they introduced them over two years ago. The independent consumer group ranks providers on trust, complaints, transparency and happiness.


We’ve always believed in putting you first - these Ribbons prove how important service is to us. Fairer Finance ranks us number one for savings accounts and we’re delighted our savers are the ‘UK’s Happiest Customers’.


“We're delighted to see Coventry continuing to top our customer experience tables for savings, and retain its gold ribbon position in mortgages. It's proof of the power that the mutual model has to deliver great outcomes for consumers."

James Daley from Fairer Finance, November 2017

Fairer Finance - Savings & Mortgages

Clear and simple 

Fairer Finance has awarded us their Clear & Simple Mark for our General Terms for savers. 

UK’s happiest savings customers

In their Autumn 2017 rankings, Fairer Finance rate us top for ‘customer happiness’. They asked over 23,000 people how satisfied they are overall with their financial services provider. And we came out top for savings! We’re delighted - nothing makes us happier than making you happy. 

The Fairer Finance vision:

 a world where banks treat customers fairly

The people at Fairer Finance want to create a world where banks always treat their customers fairly – and in return, their customers trust, and even love, them. How? Encouraging providers to compete in terms of customer service and not just interest rates.

We’re right behind Fairer Finance’s mission and always looking for ways to improve.

Free expert advice


All Fairer Finance’s research and advice is free for consumers. Visit their website to view their rankings, find out how they calculate them, and sign up for the newsletter.