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Our Awards - we are honest, straightforward and transparent and we win awards for it.
Highest customer satisfaction
We have the highest customer satisfaction for any UK bank or building society.
Gold Ribbon - savings accounts and mortgages
We’ve been proud holders of Gold Ribbons from Fairer Finance since they introduced them over two years ago. The independent consumer group ranks providers on trust, complaints, transparency and happiness. And we’re delighted Fairer Finance say our savings customers are the UK’s happiest.
We’re delighted to win Savings Champion’s award for Best Variable Rate Cash ISA Provider, Best Building Society and Best Junior Cash ISA Provider. Their awards recognise banks and building societies that offer consistently competitive rates for new customers and great support and service for existing savers.
Clear and simple
Fairer Finance has awarded us their Clear & Simple Mark for our General Terms for savers.
Investors In People
This award recognises our internal training, structured performance management, and the support we give to employees who are studying for formal qualifications.
Top 20 for customer experience 2016
Along with brands such as Waitrose and M&S.
Source: KPMG Nunwood.
Moneywise Customer Service 2016
Latest Society news
We have been awarded the Clear & Simple Mark by Fairer Finance
Our savings terms and conditions have been awarded the Clear & Simple Mark by Fairer Finance, for being easy to understand and use.