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Our Awards - we are honest, straightforward and transparent and we win awards for it.

Highest customer satisfaction

We have the highest customer satisfaction for any UK bank or building society. 

Gold Ribbon - savings accounts and mortgages

We’ve been proud holders of Gold Ribbons from Fairer Finance since they introduced them over two years ago. The independent consumer group ranks providers on trust, complaints, transparency and happiness. And we’re delighted Fairer Finance say our savings customers are the UK’s happiest.

UK’s happiest savings customers - top of the table in
Fairer Finance's Spring 2017 rankings

Savings Champion Awards 2017

We’re delighted to win Savings Champion’s award for Best Variable Rate Cash ISA Provider, Best Building Society and Best Junior Cash ISA Provider. Their awards recognise banks and building societies that offer consistently competitive rates for new customers and great support and service for existing savers. 

Clear and simple 

Fairer Finance has awarded us their Clear & Simple Mark for our General Terms for savers (3MB).

Investors In People

This award recognises our internal training, structured performance management, and the support we give to employees who are studying for formal qualifications.

Top 20 for customer experience 2016

Along with brands such as Waitrose and M&S.

Source: KPMG Nunwood.

Moneywise Customer Service 2016



Latest Society news

October 2017

Get Online Week - Inspiring confidence in our residents


Coventry Citizens Advice (CCA) marks national Get Online Week (2 to 8 October) by calling on residents lacking the confidence in using the internet to get in touch.

September 2017

Cirencester branch wins community award


Congratulations to our Cirencester branch, whose partnership with GDA (Gloucestershire Deaf Association) was a winner in the 2017 Local Business Charity Awards.

September 2017

Colleagues complete Trekfest for charity


Sixteen colleagues across the Society's Risk, Finance and Strategy teams completed Trekfest, a 25km walk in the Peak District.