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Customer Service Centre


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

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Being a member of an award-winning Society gives you peace of mind

Which Recommended Provider
 
Which? Recommended Provider
Which?
Savings Champion Winner
 
Best Building Society for savings
Savings Champion
 
 
Fairer Finance Gold Ribbons for savings and mortgages

Gold Ribbons for savings and mortgages
Fairer Finance
Fairer Finance approved document
 
Clear and simple terms and conditions
Fairer Finance
Best Big Companies to work for
 
8th Best Big Company to Work For
Best Companies
Moneyfacts Awards Winner
 
Quality mortgage products
Moneyfacts

2021
8th Best Big Company to Work For
Best Companies

Remortgage Buyers Choice Award - highly commended
2021 Moneyfacts Consumer Awards

Best Building Society Savings Provider
Moneynet Awards 2021

1st for ISA Transfer Experience
BVA BDRC Moments of Truth Awards
1st for Mortgage Contact Experience
BVA BDRC Moments of Truth Awards

1st for Complaints Experience
BVA BDRC Moments of Truth Awards

1st for Branch Experience
BVA BDRC Moments of Truth Awards

2nd for Telephone Contact Experience
BVA BDRC Moments of Truth Awards
Joint 2nd for Personal Details Change
BVA BDRC Moments of Truth Awards

Number one for mortgages (spring)
Fairer Finance

Gold Ribbon for mortgages (spring)
Fairer Finance

Gold Ribbon for savings (spring)
Fairer Finance

Best Junior ISA Provider
MoneyComms

 
2020
Savings Champion Awards
Best Building Society

Savings Champion Awards
Best Regular Savings Product

Savings Champion Awards
Best Junior ISA

Best Buy to Let Lender
Mortgage Strategy Awards 2020

Regional winner
National Apprenticeship Awards

Number one for mortgages (autumn)
Fairer Finance

Gold Ribbon for savings (autumn)
Fairer Finance 

Gold Ribbon for mortgages (autumn)
Fairer Finance

Best Remortgage Provider
Moneyfacts Awards 2020

Best Buy to Let Lender
Mortgage Strategy Awards 2020

Which? Recommended Provider (Mortgages October 2020)
Which?

Best Service from a Mortgage Provider - highly commended
Moneyfacts Awards 2020

Best Building Society Mortgage Provider - highly commended
Moneyfacts Awards 2020

2nd Best Big Company to Work For
The Sunday Times 25 Best Big Companies to Work For 2020

Gold Ribbon for savings (spring)
Fairer Finance

Gold Ribbon for mortgages (spring)
Fairer Finance

Most Transparent savings provider (spring)
Fairer Finance


 
2019
1st for Branch Experience 
BVA BDRC Moments of Truth Awards 2019

1st for ISA Transfer Service
BVA BDRC Moments of Truth Awards 2019

1st for Mortgage Applications
BVA BDRC Moments of Truth Awards 2019

Most Transparent savings provider (autumn)
Fairer Finance

Best Building Society Savings Provider
Moneyfacts Awards 2019

Gold Ribbon and number one for savings (spring)
Fairer Finance

Gold Ribbon for mortgages (spring)
Fairer Finance

Gold Ribbon and number one for savings (autumn)
Fairer Finance

Most Transparent savings provider (spring) 
Fairer Finance 

Best Junior Cash ISA Provider 
Moneynet Personal Finance Awards 2019 

Best Junior Cash ISA
Moneywise Children's Savings Awards 2019

Gold Ribbon for mortgages (autumn)
Fairer Finance

Best Building Society 
Savings Champions Awards 2019

Best Junior Cash ISA Provider 
Savings Champions Awards 2019

47th Best Company to Work For (mid-sized companies)
The Sunday Times 100 Best Companies to Work For 2019



2018
55th Best Company To Work For (mid-sized companies)
The Sunday Times 100 Best Companies To Work For 2018

Education Partnership award (large businesses)
Business in the Community - Responsible Business Awards

CTSI Hero Award - Gloucestershire
Chartered Trading Standards Institute

CTSI Hero Award - Warwickshire
Chartered Trading Standards Institute

Gold Ribbon and number one for savings and mortgages (Autumn)
Fairer Finance

Gold Ribbon and number one for savings (Spring)
Fairer Finance

Gold Ribbon for mortgages (Autumn)
Fairer Finance

Clear and simple terms and conditions
Fairer Finance

Best Remortgage Provider - winner
Moneyfacts Awards 2018

Best Building Society Mortgage Provider - highly commended
Moneyfacts Awards 2018

Remortgage Buyers' Choice
Moneyfacts Consumer Awards 2018

Most Trusted Buy to Let Mortgage Provider - highly commended
Moneywise Customer Service Awards 2018

Most Trusted Savings and Cash ISA Provider - highly commended
Moneywise Customer Service Awards 2018

Best Junior Cash ISA
Moneywise Magazine Children's Savings Awards

Accredited by the Workplace Wellbeing Charter
Wellbeing Charter

Recommended Provider for Savings (October)
Which?

Recommended Provider for Savings (February)
Which?

Highest customer satisfaction  - bank or building society
YouGov

Best Building Society
YourMortgage Awards 2018-2019