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Our Awards - we are honest, straightforward and transparent and we win awards for it.

Highest customer satisfaction

We have the highest customer satisfaction for any UK bank or building society. 

Gold Ribbon - savings accounts and mortgages

We’ve been proud holders of Gold Ribbons from Fairer Finance since they introduced them over two years ago. The independent consumer group ranks providers on trust, complaints, transparency and happiness. And we’re delighted Fairer Finance say our savings customers are the UK’s happiest.

UK’s happiest savings customers - top of the table in
Fairer Finance's Spring 2017 rankings

Savings Champion Awards 2017

We’re delighted to win Savings Champion’s award for Best Variable Rate Cash ISA Provider, Best Building Society and Best Junior Cash ISA Provider. Their awards recognise banks and building societies that offer consistently competitive rates for new customers and great support and service for existing savers. 

Clear and simple 

Fairer Finance has awarded us their Clear & Simple Mark for our General Terms for savers  (4.2MB).

Investors In People

This award recognises our internal training, structured performance management, and the support we give to employees who are studying for formal qualifications.

Top 20 for customer experience 2016

Along with brands such as Waitrose and M&S.

Source: KPMG Nunwood.

Moneywise Customer Service 2016



Latest Society news

April 2017

We have been awarded the Clear & Simple Mark by Fairer Finance 

Our savings general terms and conditions have been recognised by Fairer Finance for being easy to understand.

February 2017

We are celebrating being ranked 73rd best company to work for

We are celebrating going straight into The Sunday Times 100 Best Companies to Work For list. 

January 2017

Compare competitor savings products on our site

You can compare similar products across the market. We are the only major UK savings provider to do so.