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Call us0800 121 8899

Call us

Free call from mobiles & landlines

Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holiday - closed 

All enquiries 0800 121 8899

Call costs explained



My current mortgage deal is coming to an end

Your home may be repossessed if you do not keep up repayments on your mortgage.

Changing to a new deal is simple. Call 0800 121 6263.

Our mortgage advisor team

Based on yesterday's average call times we answered your calls in 20 seconds.

Monday to Friday 8am - 8pm, Saturday 9am - 5pm, Sunday 10am - 4pm. Closed on Bank Holidays

What happens during the call?


We’ll ask a few simple questions. If you’re just changing rates, this takes about 45 minutes. Making changes to the amount or term will take a little longer.


Once we’ve agreed your new rate, we’ll send you all the paperwork.


That’s it. All we need is a signature which you can do electronically.

How can we improve our website?

Renew your deal four months in advance

We'll let you know four months before your current rate ends so you can call us any time to find a new deal. We offer the same products to our existing members as new customers, and if you are not making any changes to the term or amount of your mortgage then there'll be no need for solicitor or valuation fees.

See what mortgage products may be available to you

Enter a value between £1 and £99,999,999
Enter a value between £1 and £1,000,000 Enter a value between £1 and £250,000 Enter a value between £25,001 - £1,000,000 The mortgage amount can not exceed the property value