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Call us 0800 121 8899
Contact

Call us

Free call from mobiles and landlines


Savings enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays – closed 

Mortgages enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday - closed
Bank holidays – closed 

Easter opening hours - our branches and Customer Service Centre are closed Friday 10 April, Sunday 12 April and Monday 13 April.


All enquiries 0800 121 8899

Call costs explained


We understand you might be worried during this unusual time. We’re here to help and support you. Most of our services are available online.  We’re trying to keep our branches and phone lines open for those who really need us. It’s essential that you don’t visit a branch unless it’s absolutely necessary , and please leave our phone lines free for those in greatest need of help.

 


My current mortgage deal is coming to an end

Your home may be repossessed if you do not keep up repayments on your mortgage.

Changing to a new deal is simple. Call 0800 121 6263.
 

Our mortgage advisor team

Based on the last working day's average call time we answered your calls in 15 seconds.

Monday to Friday 9am - 6pm, Saturday 9am - 5pm, Sunday - closed. Closed on bank holidays

What happens during the call?

1

We’ll ask a few simple questions. If you’re just changing rates, this takes about 45 minutes. Making changes to the amount or term will take a little longer.

2

Once we’ve agreed your new rate, we’ll send you all the paperwork.

3

That’s it. All we need is a signature which you can do electronically.

How can we improve our website?

See what mortgage products may be available to you

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Renew your deal four months in advance


We'll let you know four months before your current rate ends so you can call us any time to find a new deal. We offer the same products to our existing members as new customers, and if you are not making any changes to the term or amount of your mortgage then there'll be no need for solicitor or valuation fees.

Which? Recommended

We're delighted to be a Which? Recommended Provider for mortgages - one of only 3 providers to receive this endorsement.