How to apply
If you choose to apply online you'll need your 8-digit mortgage account number, property address and the name of the product you've picked.
Once you've logged on, we'll guide you through each step. It'll take about 15 minutes. But remember, we won't give you specialist advice.
If you don't meet the minimum requirements, please contact us on 0800 121 8899. We're open Monday to Friday 8am-7pm and Saturday 9am-2pm.
You can apply online if:
Apply by phone
If you apply by phone, we'll guide you through the process and advise which product might be best for you. It'll take around 45 minutes for a simple rate change, and a bit longer for anything else.
Once we've agreed your new rate, we'll send you all the paperwork. You'll just need to sign (an e-signature is fine).
To do this, please call us on 0800 121 8899. We're open Monday to Friday 8am-7pm and Saturday 9am-2pm.
Need some help?
Or try our help pages
Call us on 0800 121 8899
- Mon-Fri 8am-7pm
- Saturday 9am-2pm
- Sunday & Bank holidays Closed
Yesterday, people waited on average
17 seconds for savings enquiries
17 seconds for mortgage enquiries