Frequently asked questions

Is the Green Together Reward linked to my mortgage application?

No, the Green Together Reward is completely independent from any mortgage advice or decision you might get. It’s a reward you receive after your mortgage has already completed.

 

  • You must have applied for your mortgage (or if you’re an existing customer, applied to change your mortgage) between 28 September 2021 and 31 December 2021. 
  • You must spend at least £2,500 on efficiency improvements – you can choose more than one and up to six from the list.
  • The work must be carried out and registered with TrustMark by a TrustMark Registered Business.

 

You need to complete your mortgage, energy-efficiency improvements and claim form before 31 December 2022 to qualify.

Am I eligible to apply?

If you’re a new or existing customer of Coventry Building Society, Godiva Mortgages Limited or ITL and you apply for a mortgage or to change your existing mortgage between 28 September 2021 and 31 December 2021, you can apply for the Green Together Reward.

The Reward scheme is open to both residential and Buy to Let customers. Here’s the full list of who’s eligible:

New customers, if you’re:

  • A first time buyer
  • Remortgaging to us from another lender
  • Buying a new property and applying for a mortgage with us.

 

Existing customers, if you’re:

  • Applying for further borrowing
  • Transferring to a new mortgage
  • Porting your mortgage to a new property
  • Transferring equity in your property
  • Changing the term of your mortgage
  • Changing the repayment type of your mortgage (ie. from repayment to Interest-only)
  • Applying for a Consent to Let so that you can rent your property out temporarily.
My mortgage is with Godiva Mortgages Limited or ITL. Can I apply for the Green Together Reward?
Yes, if you’re a new or existing customer of Coventry Building Society, Godiva Mortgages Limited or ITL and you apply for a mortgage or to change your existing mortgage between 28 September 2021 and 31 December 2021, you’re eligible to apply.
How much do I need to spend on efficiency improvements?
There’s a minimum spend of £2,500 in order to qualify for our £500 reward. There are more than 20 energy-efficiency improvements that qualify and you can choose more than one (and up to six) as long as you meet the minimum spend. There’s no maximum limit to what you can spend.
Can I use any supplier or tradesperson to carry out the work?
No, all efficiency improvements must be carried out by a TrustMark Registered Business. You can find a TrustMark registered business here
Why do I have to use a TrustMark Registered Business?

TrustMark is the Government Endorsed Quality Organisation that covers work consumers choose to have carried out in or around their home.

TrustMark Registered Businesses have been thoroughly vetted to meet high standards of customer service, technical competence and trading practices. 

If they don’t meet these standards, or if there’s any problem with the work they provide, TrustMark will help to put things right. 

Coventry Building Society isn’t responsible for any work that’s carried out under the Green Together Reward.

Will you share any of my data with TrustMark?

To make sure you meet our criteria for the Green Together Reward, we’ll share some of your data with TrustMark. This will only be your postcode and details of the home improvements you tell us about on your claim form – never any personal information such as your name or details of the mortgage you hold with us.

If you register for the Green Together Reward, you consent to us sharing data with TrustMark. Here’s TrustMark’s Privacy Policy

How long until I receive my Reward?
When you send us your completed claim form, we’ll get in touch with TrustMark to check the details. As long as they can confirm the work has been carried out by a TrustMark Registered Business, and that you’ve reached our minimum spend of £2,500, we’ll pay your £500 Reward within 30 days. 
How will you pay my Reward?
It’ll go directly into the account you set up with us to make your mortgage payments. If you haven’t set up a Direct Debit for your mortgage payments, just call us on 0800 121 8899  and let us know where we should send your Reward.
What if TrustMark has no record of the work completed?
The Registered Business you use must tell TrustMark when they’ve completed the work. If they don’t, we won’t be able to validate your claim and pay your Reward. If we contact TrustMark and they have no record of the work being completed, we’ll let you know. You’ll need to get in touch with the Registered Business to ask them to confirm the work with TrustMark.
What if the work isn’t completed in time?
Things don’t always go according to plan. If your supplier can’t finish the work in time, call us and let us know before 31 December 2022. We’ll do our best to help.
What if I’m not happy with the work?

If there’s a problem with the quality of the work, or you’re disappointed with the efficiency savings you’re making after the improvements have been carried out, you should raise the issue with the Registered Business you used.

Coventry Building Society isn’t responsible for any work that’s carried out under the Green Together Reward.

Can I claim more than one Reward for a property?
You can have as much work done on your property as you like, as long as you’ve met the minimum spend of £2,500, but you can only make one claim under the Green Together Reward for each mortgaged property with us.
What if I have more than one property mortgaged with you?
If you have more than one property mortgaged with us, and you carry out eligible home improvements for each one, you can claim a Reward for each property. You’ll need to fill in a separate application form and claim form for each one.
What if I have a property that’s mortgaged with another lender?
The Green Together Reward can only be claimed on properties mortgaged with Coventry Building Society, Godiva Mortgages Limited or ITL, as long as you’re eligible.

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Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

 

Call us on

0800 121 8899

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