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Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


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We've made your account even safer.

We've introduced a new way to log in and use your account that's easier and safer than ever before.

What do I need to do?

Online Services

Accessing your accounts online

We've made your account even safer


At Coventry Building Society, we're always doing our best to keep you safe online. So in line with new regulation, we've introduced a new way to log in and use your account that's easier and safer than ever before. These changes are all part of our commitment to putting our members and security first. 

Log in to Online Services


Or get help with logging in

Register for Online Services 


Or get help with registering

Online security help 


How to reset your Online Password or Username and find out more about receiving automated calls.

Need some help?

Online Services support 

Everything you need to know about setting up and using Online Services

Fraud and security concerns 

Call us straight away on 0800 121 8899 if you see a transaction you don’t recognise or think you’ve sent a payment to the wrong person.

Managing your accounts by phone

How to use your Telephone Password, Telephone Grid Card and PIN.