We use cookies to ensure that we give you the best browsing experience on our website. This includes cookies from third party analytics providers to help us understand how you use our site so we can continually improve.  You can delete and block cookies, but parts of our site won't work without them. For example, you won’t be able to apply for an account or use Online Services.

If you’d like to find out more about how we use cookies view our Cookie Policy.

To find out more about how we look after your data view our Privacy Notice.  

Accept and continue
Manage cookies

Our new site might not work correctly with your browser. To get the best possible experience using our site, we recommend that you update your browser.

Don't show again
Close
Menu Open menu
Find a branch Find a branch
Branch
Go
Please enter your postcode using only letters and numbers. Please enter a postcode.
Show all branches
Call us 0800 121 8899
Contact

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

Call costs explained

Get in touch
Search Search
Search

Get help with

Login Login
Login
Online Services

Login opens in a new window

Register opens in a new window

Already an existing mortgage customer?

Button Text

Your home may be repossessed if you do not keep up repayments on your mortgage.

Need more help?

Read some of the other important information you should know about having a mortgage with us.

Mortgage help and support

Transfer of equity

Registering a bereavement

Fees and charges

Mortgage statement

Call 0800 121 8899

Our mortgage advisors would love to speak to you.
Our mortgage advisor team

Based on the last working day's average call time we answered your calls in 42 seconds.

Monday to Friday 8am-7pm, Saturday 9am-2pm, Sunday- closed. Closed on bank holidays.

Gold Ribbon holder

Fairer Finance is an independent consumer group that ranks providers on trust, complaints, transparency and happiness.

We've been proud holders of Gold Ribbons from Fairer Finance since they were introduced.

Existing members - help

When will I get my mortgage statement?

Answer

Every year we send you a statement...

Read more

I’m struggling to meet my mortgage repayments. What should I do?

Answer

If you’re having trouble paying your mortgage, or think you may struggle in the future, call us as soon as possible on 0800 121 6263.

Can I add or remove someone from my mortgage?

Answer

You'll need to apply to us for a 'transfer of equity'...

Read more

I’m an existing mortgage customer. Can I switch to a different mortgage?

Answer

Yes, you can apply to switch your mortgage...

Read more

I’m moving home. Can I take my mortgage with me?

Answer

Most of our mortgages are ‘portable’. Call us on 0800 121 6263 as soon as you decide you want to move home.

I’d like to borrow more. Can I do this?

Answer

Yes, but it will be subject to the value of your property and the Loan to Value...

Read more

How to apply

 

Talk to an advisor

Call us on
0800 121 8899

 

What you'll need

Home Mortgages Already an existing mortgage customer?