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Call us0800 121 8899

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Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holiday - closed 


All enquiries 0800 121 8899

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Already an existing mortgage customer?

Your home may be repossessed if you do not keep up repayments on your mortgage.

Call 0800 121 8899

Our mortgage advisors would love to speak to you.
Our mortgage advisor team

Based on yesterday's average call times we answered your calls in 9 seconds.

Monday to Friday 8am - 8pm, Saturday 9am - 5pm, Sunday 10am - 4pm. Closed on Bank Holidays

Gold Ribbon holder

Fairer Finance is an independent consumer group that ranks providers on trust, complaints, transparency and happiness.

We've been proud holders of Gold Ribbons from Fairer Finance since they were introduced.

Existing members - help

When will I get my mortgage statement?

Every year we send you a statement...

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I’m struggling to meet my mortgage repayments. What should I do?

If you’re having trouble paying your mortgage, or think you may struggle in the future, call us as soon as possible on 0800 121 6263.

Can I add or remove someone from my mortgage?

You'll need to apply to us for a 'transfer of equity'...

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I’m an existing mortgage customer. Can I switch to a different mortgage?

Yes, you can apply to switch your mortgage...

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I’m moving home. Can I take my mortgage with me?

Most of our mortgages are ‘portable’. Call us on 0800 121 6263 as soon as you decide you want to move home.

I’d like to borrow more. Can I do this?

Yes, but it will be subject to the value of your property and the Loan to Value...

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