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Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays – closed 

Mortgages enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday - closed
Bank holidays – closed 

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We understand you might be worried during this unusual time. We’re here to help and support you. Most of our services are available online.  We’re trying to keep our branches and phone lines open for those who really need us. It’s essential that you don’t visit a branch unless it’s absolutely necessary , and please leave our phone lines free for those in greatest need of help.

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Already an existing mortgage customer?

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Your home may be repossessed if you do not keep up repayments on your mortgage.

Need more help?

Read some of the other important information you should know about having a mortgage with us.

Mortgage help and support

Transfer of equity

Registering a bereavement

Fees and charges

Mortgage statement

Call 0800 121 8899

Our mortgage advisors would love to speak to you.
Our mortgage advisor team

Based on yesterday's average call times we answered your calls in 17 minutes 24 seconds.

Monday to Friday 9am - 6pm, Saturday 9am - 5pm, Sunday - closed. Closed on bank holidays

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Fairer Finance is an independent consumer group that ranks providers on trust, complaints, transparency and happiness.

We've been proud holders of Gold Ribbons from Fairer Finance since they were introduced.

Existing members - help

When will I get my mortgage statement?

Answer

Every year we send you a statement...

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I’m struggling to meet my mortgage repayments. What should I do?

Answer

If you’re having trouble paying your mortgage, or think you may struggle in the future, call us as soon as possible on 0800 121 6263.

Can I add or remove someone from my mortgage?

Answer

You'll need to apply to us for a 'transfer of equity'...

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I’m an existing mortgage customer. Can I switch to a different mortgage?

Answer

Yes, you can apply to switch your mortgage...

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I’m moving home. Can I take my mortgage with me?

Answer

Most of our mortgages are ‘portable’. Call us on 0800 121 6263 as soon as you decide you want to move home.

I’d like to borrow more. Can I do this?

Answer

Yes, but it will be subject to the value of your property and the Loan to Value...

Read more

How to apply

 

Talk to an advisor

Call us on
0800 121 8899

 

What you'll need

Home Mortgages Already an existing mortgage customer?