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Saturday 9am-2pm
Sunday closed
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Already an existing mortgage customer?

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Your home may be repossessed if you do not keep up repayments on your mortgage.

Need more help?

Read some of the other important information you should know about having a mortgage with us.

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Transfer of equity

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Our mortgage advisor team

Based on the last working day's average call time we answered your calls in 31 seconds.

Monday to Friday 8am-7pm, Saturday 9am-2pm, Sunday closed. Closed on bank holidays.

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We've been proud holders of Gold Ribbons from Fairer Finance since they were introduced.

Existing members - help

When will I get my mortgage statement?

Answer

Every year we send you a statement...

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I’m struggling to meet my mortgage repayments. What should I do?

Answer

If you’re having trouble paying your mortgage, or think you may struggle in the future, call us as soon as possible on 0800 121 6263.

Can I add or remove someone from my mortgage?

Answer

You'll need to apply to us for a 'transfer of equity'...

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I’m an existing mortgage customer. Can I switch to a different mortgage?

Answer

Yes, you can apply to switch your mortgage...

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I’m moving home. Can I take my mortgage with me?

Answer

Most of our mortgages are ‘portable’. Call us on 0800 121 6263 as soon as you decide you want to move home.

I’d like to borrow more. Can I do this?

Answer

Yes, but it will be subject to the value of your property and the Loan to Value...

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How to apply

 

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0800 121 8899

 

What you'll need

Home Mortgages Already an existing mortgage customer?