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Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm


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Your home may be repossessed if you do not keep up repayments on your mortgage.

Call 0800 121 8899

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Our mortgage advisor team

Based on yesterday's average call times we answered your calls in 6 seconds.

 
Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Closed on Bank Holidays

Gold Ribbon holder

In Spring 2018 our mortgages were awarded the Fairer Finance Gold Ribbon for the 7th time.

Existing members - help

When will I get my mortgage statement?

Every year we send you a statement...

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I’m struggling to meet my mortgage repayments. What should I do?

If you’re having trouble paying your mortgage, or think you may struggle in the future, call us as soon as possible on 0800 121 6263.

Can I add or remove someone from my mortgage?

You'll need to apply to us for a 'transfer of equity'...

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I’m an existing mortgage customer. Can I switch to a different mortgage?

Yes, you can apply to switch your mortgage...

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I’m moving home. Can I take my mortgage with me?

Most of our mortgages are ‘portable’. Call us on 0800 121 6263 as soon as you decide you want to move home.

I’d like to borrow more. Can I do this?

Yes, but it will be subject to the value of your property and the Loan to Value...

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0800 121 8899

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