There are many ways we can support you - all you have to do is ask. You can call our Customer Service Centre free on 0800 121 8899, or speak to a member of the team in branch.
On this page, you can find out what we can do to make it easier for you in branch. You can also find out more about power of attorney, bereavement and what to do if you find yourself struggling to make a mortgage payment.
If you need help managing your money now or think you may do in the future, it’s worth considering a power of attorney. It’s a legal document that lets you appoint one or more people to help you make decisions, or make decisions on your behalf.
If you need help in the short term, we can let a 'trusted helper' access your money on your behalf. Call us on 0800 121 8899 for more information.
When someone dies, there’s a lot to take care of. You can find out more about how we can help make things easier for you here, or you can register a bereavement with us.