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Call costs explained

'Smishing' is a term for how fraudsters send text messages (also known as SMS) at random to mobile phones. The text messages appear to have come from a reputable organisation, such as a bank, building society or mobile phone company.

What are the fraudsters trying to do?

The message will try to trick you into clicking on a link to a bogus website or calling a phone number, usually by claiming you need to "verify" or "update" your details. The fraudster will then attempt to get you to disclose personal or financial information, which they will use for fraudulent purposes.

Often the messages will attempt to alarm you, claiming that you need to act urgently or face serious consequences.

Stay safe - follow this advice

Beware of text messages that:

  • Appear to come from a reputable organisation such as a bank, building society or credit card company
  • Are unsolicited (i.e you haven't been in touch with them)
  • Ask for personal information such as password, PIN or other details.

If you're not certain a sender is genuine:

  • Don't click on any links in the text or email
  • Don't reply.

Remember, we'll never ask you for your security information via text message or email.

Think you've responded to a fraudulent message?

If you've replied to a message or given someone access to any of your Coventry security details, call us straight away on 0800 121 8899 .

For practical advice on how to protect yourself, your computers and mobiles devices against fraud, identity theft, viruses and other online problems, go to