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Call costs explained

Many legitimate businesses and charities sell products or raise funds either over the phone or on your doorstep. However, not everyone who knocks on your door has good intentions. Rogue traders obtain business by cold-calling you at home. They use high pressure tactics, and sometimes make threats, to make you agree to them undertaking work for you.

A rogue trader may use one or more of the following tactics:

  • Turn up uninvited, putting pressure on you to agree to having work done.

  • Offer cheap quotes or estimates that they won't put in writing.

  • Tell you that the work is needed urgently to prevent further damage to your home for example, roof or gutters are leaking.

  • Offer to start work immediately.

  • Demand money up front, or full payment before the work is complete.

  • Refuse to leave your home unless you agree to the work or return repeatedly to apply more pressure.

Stay safe - follow this advice

  • Always check the identity of doorstep callers.

  • Never agree to work being done on the spot.

  • Avoid handing over money before the job has begun.

  • Never agree to go to the bank or building society with the trader to withdraw money.

  • Never let anyone into your home unless they are someone you know and trust.

  • If you are not sure, say “No” and ask the trader to leave
  • If you are put under pressure or the trader won't leave, close the door and phone the police.

Approached by a rogue trader?

If you believe you've have been approached by a rogue trader, contact  Trading Standards  or the Police .