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Call us 0800 121 8899

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Free call from mobiles and landlines

Savings enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays – closed 

Mortgages enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday - closed
Bank holidays – closed 

Easter opening hours - our branches and Customer Service Centre are closed Friday 10 April, Sunday 12 April and Monday 13 April.

All enquiries 0800 121 8899

Call costs explained

We understand you might be worried during this unusual time. We’re here to help and support you. Most of our services are available online.  We’re trying to keep our branches and phone lines open for those who really need us. It’s essential that you don’t visit a branch unless it’s absolutely necessary , and please leave our phone lines free for those in greatest need of help.

Fraud and security

Protecting yourself and keeping your money secure

Coronavirus - watch out for the crooks

Your bank or building society will never ask you to share your bank details or security details, or tell you to move your money to a ‘safe account’ so don’t click on any texts or emails that you get asking you to. Genuine banking, law enforcement, or other Government institutions such as HMRC will never text or email you to ask you for money for mortgage arrears, or to click on links to help you with payment holidays or tax rebates. A genuine health institution will never ask you to pay for healthcare advice, statistics and information about the Coronavirus.

If you want to know more information about how to protect yourself from fraud go to our online scams page or our common frauds page.

If you think you’ve been a victim of fraud

If your Grid Card, Cash Card or Passbook is lost or stolen, or you think someone else has access to any of your security details, call us straight away on 0800 121 8899 .  Or if you're calling from abroad: +4427 7655 5255 . You can also reset your password now .

Take Five to Stop Fraud

Criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment. 

Find out more about Take Five

Get ready. We're making your account even safer.

We're introducing a new way to log in to your account, that'll make it easier and safer than ever before. 

How to protect yourself

Keep safe online 

  • Make sure all your devices are up to date with the latest software. This includes your browser, operating system and anti-virus software.
  • Create strong passwords and make them unique for every site or application you use.
  • When using wi-fi, check it’s secure. If not, use your 3G/4G/5G data connection which encrypts information you send.

Recognising common frauds

There are many ways to help protect yourself from fraud. Stay one step ahead of fraudsters.

Know how to spot some of the most common frauds.

More information on fraud

You can also find more information about fraud and how to protect yourself on the following websites: 


Existing savings customers

Already with us? Log in to Online Services or find information about your savings account:


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