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Call us 0800 121 8899
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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


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Changes to online security

In the next few weeks we're introducing a new way to log in and use your account that is easier and safer than ever before.  What do I need to do?

Log in to Online Services


Or get help with logging in
 

Register for Online Services 


Or get help with registering
 
Manage your money online 

If you’re a savings customer there are a number of things you can do using our 24 hour Online Services:

 

  • Open a new account
  • View your balance and recent transactions
  • Make payments
  • Update your details

It’s quick and easy to register and all the help you need to register is available online.

Your security details

 
You’ll need your security details every time you log in to Online Services. If you think someone might have accessed your security details, call us as soon as you can on 0800 121 8899.

Web ID


A combination of letters and numbers that’s unique to you. We send it to you when you register for Online Services.

Password


You’ll need to choose your own password and send it to us when you register. We only ever ask you for three characters – never tell anyone your whole password.

Grid Card 


Whenever you log on, we’ll ask you to enter three numbers that correspond to co-ordinates on the grid.

Fraud and security


We do everything we can to make sure your money is safe with us – from constant monitoring and secure encryption to automatic logout.

But protecting yourself online is your responsibility too.

Get ready. We're making your account even safer.


In the next few weeks we're introducing a new way to log in to your account, that'll make it easier and safer than ever before. 

Existing savings customers

Already with us? Log in to Online Services or find information about your savings account:

 


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