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Monday to Friday 8am-8pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays – closed 

All enquiries 0800 121 8899

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Online Services

What do you need help with today? To find answers fast, type a word or question in the search box above. If you prefer, just call us on 0800 121 8899.

Or try these quick links: 


Technical help

Paperless settings

Reset password online

Frequently asked questions

Get ready. We're making your account even safer.

We're introducing a new way to log in to your account, that'll make it easier and safer than ever before. 

Login or register for Online Services 

With Online Services, you can see your balance, view your statement history, set up and manage regular payments and transfer money to and from your account.

Web ID

A combination of letters and numbers that’s unique to you. We send it to you when you register for Online Services.


You’ll need to choose your own password and send it to us when you register. We only ever ask you for three characters – never tell anyone your whole password.

Grid Card

Whenever you log on, we’ll ask you to enter three numbers that correspond to co-ordinates on the grid.

Technical help

To get the most out of Online Services, you’ll need an up-to-date browser and the right settings.


Existing savings customers

Already with us? Log in to Online Services or find information about your savings account:


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