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Call us 0800 121 8899

Call us

Free call from mobiles and landlines

Savings enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays – closed 

Mortgages enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday - closed
Bank holidays – closed 

Easter opening hours - our branches and Customer Service Centre are closed Friday 10 April, Sunday 12 April and Monday 13 April.

All enquiries 0800 121 8899

Call costs explained

We understand you might be worried during this unusual time. We’re here to help and support you. Most of our services are available online.  We’re trying to keep our branches and phone lines open for those who really need us. It’s essential that you don’t visit a branch unless it’s absolutely necessary , and please leave our phone lines free for those in greatest need of help.

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Your security details

You’ll need your security details every time you log in to Online Services. If you think someone might have accessed your security details, call us as soon as you can on 0800 121 8899.

Web ID

A combination of letters and numbers that’s unique to you. We send it to you when you register for Online Services.


You’ll need to choose your own password and send it to us when you register. We only ever ask you for three characters – never tell anyone your whole password.

Grid Card 

Whenever you log on, we’ll ask you to enter three numbers that correspond to co-ordinates on the grid.

Fraud and security

We do everything we can to make sure your money is safe with us – from constant monitoring and secure encryption to automatic logout.

But protecting yourself online is your responsibility too.

Get ready. We're making your account even safer.

We're introducing a new way to log in to your account, that'll make it easier and safer than ever before. 

Existing savings customers

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