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Call us0800 121 8899

Call us

Free call from mobiles & landlines

Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holiday - closed 

All enquiries 0800 121 8899

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If you'd like to change your contact details, payment details or marketing preferences, just let us know.

Updating your contact details

If you need to change your contact details call us 0800 121 6263, log into Online Services, or pop into a branch. We’ll be happy to help.

Change your Direct Debit details

To change the date we collect your Direct Debit, or the amount we collect, please call us on 0800 121 6263 or pop into your local branch.

To change the account you use to pay your Direct Debit, you'll need to complete a new Direct Debit mandate form. Please complete and sign the form to confirm your instructions, and then send it by Freepost to:


It's important that you write all of the address in uppercase as above.

You don't need to use a stamp. Royal Mail delivers Freepost as Second Class mail.

Change your standing order details

You control the amount you pay us by standing order and the date on which the money is paid. To change either of these, simply contact the bank or building society your standing order is arranged with. 

Stop receiving information from us

Being open with you really matters to us. We think it's important to let you know when we develop new mortgage or savings products and services that might benefit you, or when we have news we think you should be aware of. But don't worry, we won't bombard you with information. We'll only contact you by email or post (no intrusive phone calls!), and you won't hear from us more than twice a month. We'll never pass on your details to third parties or try to sell you anything. 

If you do choose to opt out, you can call us on 0800 121 8899, pop in to a branch to see us, or unsubscribe when you next receive one of our emails. 

We will continue to send you your statements, statutory notices and other information relevant to your accounts as usual.

Checking your outstanding balance online

If you're registered for Online Services you can view the outstanding balance on your mortgage account from the date of your last payment. 

If you have any other questions about your mortgage call us on 0800 121 6263.