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Call us0800 121 8899

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Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm

All enquiries 0800 121 8899

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If you'd like to change your contact details, payment details or marketing preferences, just let us know.

Updating your contact details

If you need to change your contact details call us 0800 121 6263, log into Online Services, or pop into a branch. We’ll be happy to help.

Change your Direct Debit details

To change the date we collect your Direct Debit, or the amount we collect, please call us on 0800 121 6263 or pop into your local branch.

To change the account you use to pay your Direct Debit, you'll need to complete a new Direct Debit mandate form. Please complete and sign the form to confirm your instructions, and then send it by Freepost to:


It's important that you write all of the address in uppercase as above.

You don't need to use a stamp. Royal Mail delivers Freepost as Second Class mail.

Change your standing order details

You control the amount you pay us by standing order and the date on which the money is paid. To change either of these, simply contact the bank or building society your standing order is arranged with. 

Stop receiving information from us

We'd occasionally like to tell you about our new products or services. We'll never pass on your details to third parties for sales or marketing use without your consent, and we'll only contact you when we genuinely believe it may be of benefit to you.

However, if you'd like to opt out of receiving marketing information, please call us on 0800 121 6263.

If you do choose to opt out we will of course continue to send you your account statements, statutory notices and other information relevant to the operation of your account as usual.

Checking your outstanding balance online

If you're registered for Online Services you can view the outstanding balance on your mortgage account from the date of your last payment. 

If you have any other questions about your mortgage call us on 0800 121 6263.

Existing members

Whether you'd like to borrow more, move home or change your current mortgage, we're here to help.

Help and guides

We’ve got lots of information to help you understand more about our mortgages and lending criteria.

Other information

Read some of the other important information you should know about having a mortgage with us.