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Call us 0800 121 8899

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Free call from mobiles and landlines

Savings enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays – closed 

Mortgages enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday - closed
Bank holidays – closed 

Easter opening hours - our branches and Customer Service Centre are closed Friday 10 April, Sunday 12 April and Monday 13 April.

All enquiries 0800 121 8899

Call costs explained

We understand you might be worried during this unusual time. We’re here to help and support you. Most of our services are available online.  We’re trying to keep our branches and phone lines open for those who really need us. It’s essential that you don’t visit a branch unless it’s absolutely necessary , and please leave our phone lines free for those in greatest need of help.

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Maintance Update - We’re giving our system a bit of a check up tonight from 11pm for a few hours. While we do that, our Online Services, password set-up service and savings account opening might not be available. We’ll be back up and running by the morning.

If you’ve had your mortgage with us for at least six months and you’ve made six consecutive monthly mortgage payments, you can apply to borrow more.

You might need some help to pay for essentials like home repairs or improvements. As long as you can afford it and your total borrowing is less than 90% Loan to Value or 75% on a Buy to Let mortgage, you could apply to borrow more money.

How much could I borrow?

To work out how much you could borrow, we’ll consider the value of your property, and take into account your income, financial commitments and our lending criteria.

You'll effectively be taking out a new mortgage for the extra borrowing.  But we can arrange for you to make one monthly payment that covers both your existing mortgage and your new one.

Try our affordability calculator

Contact us

If you’d like to talk to us face-to-face, then you could speak to one of our specialist mortgage advisors about how much you’d like to borrow. We don’t have advisors in all our branches but if you call us on 0800 121 6263, we'll be able to help. 

Alternatively, you can speak to one of our mortgage advisors in our Customer Service Centre.

As a minimum, you’ll need your most recent payslip or your accounts if you’re self-employed. 

How it works

Applying to borrow more on your mortgage is easy.  Here's what to expect:

1. Talk to us

Call us on 0800 121 6263.

We’ll ask questions about the property and assess your ability to make the monthly repayments.

2. We’ll send you an illustration

This will show details of the additional borrowing, which mortgage we recommend, any extra insurance requirements and our responsibilities to you.

3. Complete the application form

You'll need to complete, sign and return the application form to us.

4. We make a decision

Your application goes straight to our in‐house underwriters. They check the details, your income and the current value of your property.

5. We make an offer

If everything looks fine, we send you a mortgage offer. You’ll need to check it, sign it and return it to us.

6.The money is yours

After we’ve received your signed agreement, we send you your money – and you start making your monthly repayments.