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Security
Your money is safe with usSecurity, Your money is safe with us

We really care about your security. So, when you deal with the Coventry you know that we are taking the greatest care with your money.

Please read through this section carefully, as it contains important advice on staying safe online and protecting yourself from fraud. You can also find out more information by visiting the online safety website, Get safe online, the UK's fraud prevention service website, CIFAS and the Identity theft website.
Stay safe online with Trusteer Rapport
To help you stay safe online, we strongly recommend that you download Trusteer Rapport security software to give you extra protection and peace of mind when entering your personal details online.
  • Rapport gives you an extra layer of protection against online identity theft and fraud
  • It works alongside your existing anti-virus and firewall protection
  • Rapport is free and simple to download and use
Find out more

What we're doing

As well as background systems and constant monitoring to help keep your money safe and secure, we have a number of online security safeguards in place.

Our security systems

Verified by Visa (VbV)

VbV is an additional layer of security designed to protect you against online fraud whenever you buy goods or services over the internet with your debit card. It's a free service that we'll be providing from March 2011 in conjunction with Visa.

More about Verified by Visa

Common frauds

The threat from fraudsters is continually evolving. The best way to deal with this is to always try and stay one step ahead.

Common frauds
Identity theft

What you can do

Like the way you'd lock your doors and never give your house keys to a stranger, you also have a responsibility to keep your valuables safe and secure online - it's all simple stuff really but it works. The more you can do to foil the fraudsters the better.

Steps you can take to stay safe
Choosing a password
Protect your password, cards, PINS

Protecting your computer

You must protect your computer from unwanted access. In the same way you decide who you allow through the front door of your home.

Protecting your computer
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Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (firm reference number 150892 www.fca.org.uk). This site is intended for UK residents only. Coventry Building Society. Registered Office: Economic House, PO Box 9, High Street, Coventry, CV1 5QN.

Our advisors are available Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm, telephone self-service is available 24 hours a day, 365 days a year. Contact your service provider for details of call charges, as costs may vary. Find out why we use an 0845 number. To maintain a quality service, calls made to and from Coventry Building Society may be monitored and recorded.