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Telephone fraud

We take the security of your money very seriously, and helping you protect yourself against telephone scams is important to us.
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Security your money is safe with us

We really care about your security. So, when you deal with the Coventry you know that we are taking every step to help you keep your money safe.

Please read through this section carefully, as it contains important advice on staying safe online and protecting yourself from fraud.

Like the way you'd lock your doors and never give your house keys to a stranger, you also have a responsibility to keep your personal details safe and secure online.
The threat from fraudsters is continually evolving. The best way to deal with this is to always try and stay one step ahead.

What we're doing

As well as background systems and constant monitoring to help keep your money safe and secure, we have a number of online security safeguards in place.

Protecting your computer

You should protect your computer from any unwanted access, in the same way you decide who you allow through the front door of your home.

Compromised security

If you think you may have been a victim of fraud or that someone else has access to any of your security details, call us immediately 0800 121 8899.

Trusteer Rapport

To help you stay safe online, we strongly recommend you download the free Trusteer Rapport security software to give you extra protection online.
Find out more about Trusteer Rapport security software

Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 150892 Opens new website in another window). This site is intended for UK residents only. Coventry Building Society. Registered Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN.

Our Customer Service Centre is open Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm.

Calls to 0800 numbers are free when made from the UK. You may be charged for calls to all other numbers, please contact your service provider for further details. We may monitor, record, store and use telephone calls to help improve our service and as a record of our conversation.