Our latest complaints report
What's a complaints report?
We keep a record of all complaints we receive and for our size, with around 2.6 million savings and around 322,000 mortgage accounts, we receive relatively few complaints.
These are reported to the Financial Conduct Authority (FCA) and published here every six months.
Summary of the key points from our latest report
We've received fewer than 2 complaints
We've received fewer than 3 complaints
Call us on 0800 121 8899
- Mon-Fri 8am-7pm
- Saturday 9am-2pm
- Sunday & Bank holidays Closed
Yesterday, people waited on average
17 seconds for savings enquiries
17 seconds for mortgage enquiries