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Call us 0800 121 8899

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

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Maintenance update

We’re giving our system a bit of a check up tonight from 10pm for a few hours. While we do that, our Online Services, password set-up service and savings account opening won't be available. We’ll be back up and running by the morning.

Fraud and security

Protecting yourself and keeping your money secure

Don’t get caught out by coronavirus-related scams 

Fraudsters are exploiting the coronavirus situation to trick you. During these difficult times, it’s important that you remain vigilant and guard against criminals using the publicity around coronavirus as a chance to target you. Impersonating people, organisations and the police, they use fraudulent emails, phone calls, texts messages or social media posts.

They are out to get your details and money, using messages relating to payment holidays, tax rebates, vaccines or immunity tests. They may even ask you to move your money to a ‘safe account’, giving them access to your money.

It’s important not to let the criminals rush or panic you into making a decision that you later wish you’d thought about for a bit longer. Taking a moment to stop and think before parting with your money or information could keep you safe.

Learn how to recognise and avoid common frauds and online scams on our awareness pages or for more specific coronavirus-related scams information visit Take Five to Stop Fraud’s Covid-19 frauds and scams.

If you think you’ve been a victim of fraud

If your Telephone Grid Card, Cash Card or Passbook is lost or stolen, or you think someone has access to any of your Security Details, call us straight away on 0800 121 8899 . Or if you’re calling from abroad: +4427 7655 5255 . You can reset your Online Password now, or you can order a Password Letter to reset your Telephone Password.

Take Five to Stop Fraud

Criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment. 

Find out more about Take Five

We've made your account even safer.

We've introduced a new way to log in and use your account that's easier and safer than ever before. 

How to protect yourself

Keep safe online 

  • Make sure all your devices are up to date with the latest software. This includes your browser, operating system and anti-virus software.
  • Create strong passwords and make them unique for every site or application you use.
  • When using wi-fi, check it’s secure. If not, use your 3G/4G/5G data connection which encrypts information you send.

Recognising common frauds

There are many ways to help protect yourself from fraud. Stay one step ahead of fraudsters.

Know how to spot some of the most common frauds.

More information on fraud

You can also find more information about fraud and how to protect yourself on the following websites: 


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